Grand Villa Argentina

Very nice resort hotel within friendly and attentive staff. Well located, ＜10 mins walk to the Dubrovnik old town. Well appointed room (although a bit old). Very nice dinner and breakfast area overlooking the coast and the old town. If you leave the hotel early in the morning and miss the breakfast, you can even preorder a breakfast box for free and pick up at the front desk when you leave. And most importantly, it features a very nice swimming pool right under the cliff and next to sea water, with easy access via elevator.

Firstly, there are some very good points to this hotel, in particular its location close to Old Dubrovnik and views of the sea from public rooms. However, you should insist for sea view, otherwise you could be looking at a concrete wall, car park and a very very busy road, so buy some ear plugs. Do not accept a room on 7th floor with an even number. Check in was poor with lack of advice and hardly a warm welcome, although some staff were delightful and helpful around beach cafe/restaurant area. They need to move to the front desk. Our room was small and tired, lacking attention to detail with stained carpet, mould around sink and scuffed walls, but you do get a chocolate at bedtime on the first night! The rooms are looking tired and carpets looking threadbare and faded. Cleaning of room is also well below standard you would expect of 3* hotel, never mind 5*. We put in a complaint to our tour operator, who were fabulous and dealt with our concerns. We got moved to a quieter room promptly and the young porter was great. There are some lovely staff here, and some who need a course in people skills. I think management need to manage better and monitor where there is a lack of attention and quality of service, otherwise staff can not improve. Gym facilities very limited, tired and poorly maintained. Jacuzzi out of action all week. This was our first visit to Croatia and we will be back, but sadly not to this hotel. We are feeling slightly bruised, as we thought that by selecting one of the high end hotels in Dubrovnik, we were in for a 5* treat. I have stayed in nicer 3* hotels. Sorry Argentina, you must do better than this!

Great hotel Wonderful old style hotel in a gorgeous setting on the beach within a walking distance from old town. The hotel needs a little update and the breakfast can be better but other than that, it was perfect .