Pier B Resort

Was a very nice room and a cozy vibe

We’ve stayed here a few years in a row now and have loved it. Unfortunately, it seems to be losing its spark. The staff simply do not care. A few times we were on an elevator and a staff member joined us. They completely ignored us. Front desk staff is more interested in showing each other tik toks than saying hello as guests are present. I truly think it wouldn’t take much for a big improvement. Teach your employees to acknowledge guests as you cross paths in the hotel -even just a simple greeting. Evening s’mores are fun, but the sticks are all left around the courtyard dirty. Again, have a staff member walk outside occasionally to clean them and return to the bucket in the lobby for others to use. Having beautiful spaces, but not supporting the operations is sure to fail. Employees need to support the daily operations. The bathrooms are so bad, of the light is on, the whole room is awake because of the window in the barn door. The shower has half a glass wall, so anything in the bathroom gets wet and you are cold. Restaurant never has room, but they do warn of that, and suggest advanced reservations, in an email sent to you a few days before check in. When there is an event in the park, they close the bridge that takes you to Canal Park. That is a huge annoyance when you’re coming and going. The hotel is beautiful and has great potential. I hope management cares enough to make improvements, and not just count on keeping the status quo.

Absolutely worth the money to stay here! The service, lodging, and amenities were amazing. We were pleasantly surprised by the shuttle service, which was a huge plus that we didn’t know about until we arrived. We can’t wait to come back again! This hotel is definitely going on our list of favorites!