Premier Inn Dumbarton/Loch Lomond

What a shame Premier Inn has ignored the restaurant at this location. The evening meal menu is a joke. Most cafés offer more choice. Pizza and Burgers about sums it up. Surely, a roast on Sundays and a bit more choice. I witnessed guests of the hotel look at the menu and was turning it over for more choice. Really good hotel for location and staff. Rubbish restaurant for evening meals. In fact, appalling.

My wife and I stayed here for 2 separate nights in April / May as a stop off whilst travelling further north and back. The receptionist was very friendly and welcoming and, as we have come to expect from Premier Inn, our room was clean and comfortable. However the restaurant is very tired looking and despite the waitresses appearing to work very hard, the service was very slow. Having stayed here before, the restaurant has definitely gone downhill since no longer being a Brewers Fayre pub.

We were passing on our way North. Mistakenly thought this would be quite a quick option, as the service on previous visits had been quite good. Unfortunately this was not to be the case. After waiting about 20 minutes for our drink order we went up to the bar to see what the problem was. The girl apologizes said she had our order, then a few minutes later came over to ask what it was. By the time we got our drinks we had been there over 30 minutes. She said she had checked with the kitchen when we chased the drinks order when our food would be ready and they had said 5 minutes so it would be there soon. We waited another 10 minutes before going to them and told them to cancel the order. 40 minutes is too long to wait for what I am sure is only coming from a pre made heat up warehouse company. They were not very busy as far as we could see.

Hotel was ok, nice staff and in general the room was fine apart from the hospitality tray which was virtually none existent. There is no bar so can’t have a drink until the eating/drinking area next door opens at 5-30 ( didn’t open on time and we were stood in the rain with several other people). This is the Premier Inn restaurant!! The service was very slow because they just didn’t have enough staff so not their fault really. I would not stay here again.

I love this hotel and have stayed numerous times over the years as it's extremely convenient for work. It's always kept incredibly clean and the beds are very very comfortable. The staff are always so kind and cannot help the guests enough, they really make this hotel what it is and help make it an enjoyable place to revisit. The only one negative is the wifi, or lack of it. Even the Ultimate wifi option is awful and I usually end up piggybacking off of my mobile phone. That aside I always enjoy coming back, and that's because of the remarkable group of people who work there.

Stayed here for a week whilst visiting family. Super friendly and helpful reception staff.Rooms perfectly clean. Bar restaurant is being renewed and the staff are doing their uttermost best to still give the guests a pleasent experience. will surely stay here again