Residence Inn Eagle Boise

Although this is a very nice hotel, when setting up the pull out sofa, cereal was scattered under the couch cushions. Very unpleasant and unsettling knowing that the room was unsanitary. The hotel did clean up the cereal ( vacuumed), but did not offer to move rooms to a more sanitary area. I am not one to ask for the room to be compensated, but in this situation some sort of solution should have been offered.

This was such a disappointment. First of all - staff was amazing, especially Alicia. While they did their best, the hotel has serious flaws. First and biggest was the lighting. In their misguided attempt to be eco friendly they installed a lighting system that hardly emits any light. And consistently blows a fuse. So frustrating. My wife couldn't see to put her makeup on. We moved rooms because it kept shutting off. Only to have the same thing happen in the new room. The toilet didn't flush. When I requested a plunger the staff admitted that this happens frequently and tried to come up with a plausible reason (new building, getting the kinks worked out - really?). The gym is awesome and the pool looked great. But they failed on the basics. Also, in a room with two queens, the ventilation blew directly on my head making getting sleep nearly impossible. Who designs these places? Huge disappointment for Marriott.