Sonesta Simply Suites St Louis Earth City

很好的酒店，下次還會來住

I am an honest person, so here's a honest review. The place itself was pretty great. Room was nice, location was ideal, full kitchenette was useful and enough cutlery and stuff provided to use it all. Bed was comfy, and my room smelled like nothing, which is a plus. The company itself. Sonesta suites, seems to have a really opaque idea of what "Pet Friendly" means. I booked this location 4 months in advance, and CALLED IT to confirm that i could travel with my 2 cats. I've done this for years, but i always call to confirm. I asked for manager and confirmed, yes, but there was a max fee of 150 per week. All good. So i booked the location. We had major car trouble OTW and got in at 2 am. Checked in and went to bed. At 7 am, the phones in our room started ringing, but when we picked up no one was there. Then shortly after, someone unlocked our door and tried to barge in (our safety lock was engaged) A man yelled to let him in, and my Girlfriend in her night gown got up to this man yelling at us that we need to leave now or they would call the police, apparently because we had cats with us. Cats that we had confirmed. 4 months ago. We also yelled at because the night man had accidentally upgraded our room to one with a couch and that we needed to pay for that, even though thats not what my prepaid receipt says. okay. This is not acceptable behavior for a hotel. Threaten me and try to bust into my room?

Great

We got it really late and the person at the front desk was so helpful.

The area

Don’t do business with ******* if you can’t properly communicate your property is sold out. A lot of people looking from rooms from cancelled flights. Lyft/uber there to a non refundable hotel room. Find out after I get there they were sold out. I even got an offer to “upgrade” rooms from the “property” through *******. Drop ******* or figure out how to properly operate.