Wyndham Lancaster Resort and Convention Center

Wasn't value for money. No microwaves. The website says queen beds but clearly no bigger than a full size. Coffee in the room but no creamer. Ice available but nothing to put ice in. Most of the games in the games room were out of order. Staff were unwelcoming and don't pick up the phone when you call from your room.

Took a drive to Lancaster for the day and decided to stay the night. Booked a “superior queen suite” as stated on the website! The room was old and out dated. Check in was very unwelcoming. Paid over 340.00 and then saw an additional 30.00 charge on my card! I think for that amount of money we should have received free breakfast but breakfast was an extra charge! I think next time I will stay elsewhere! I just wanted to leave this review to make others aware that what the place looks like online is not what the place is at all! Very over priced for sub par service.

Hotel was fine. Staff was not great. Starbucks counter guy is always on the other side of the room. I asked for help finding napkins and plates for my family as we had ordered pizza. He just told me he does not have any. Usually in a hotel someone who cannot help you will at least find someone who can. So I had to ask a few times if he knew where I can find these things before giving up and being helped at the bar. We also needed some extra towels and sheets. We would call guest services. They would seem to forget about us as we would call like 45 minutes later and remind them about the items we requested. Also, the front desk after checking in did not let us know where elevators were or how to get to our rooms. Just handed us the room keys. At check out, we gave our room keys back and they said thanks, but the desk next to us the family was checking out and they asked for their last name and room number-so I was not sure if the guy at our desk needed that information or not. Room was clean enough. There were some crumbs in the sofa bed and a peanut on the floor. Also had a spider walking around on the floor.

Our family reunion here was so fun and special and we love being at this hotel in Lancaster! The Staff was so nice and friendly! The beds and pillows were comfy! The pool, putting green, game room and playroom was so fun for the kids!! We all loved it!

PROs: Room was clean. Pillows & mattress very comfortable. Mattress is very tall. A short person will need a step stool. Pools are great. CONS- No life guards available. Too many steps inside the hotel. Food quality and prices poor. Be sure to check your receipt for errors when checking out!

Our experience at Wyndham Lancaster Resort was good. The check in and check out process was quick and easy via email - our room was ready at arrival, the room was clean and all amenities in good working order. Housekeeping came and cleaned up the room while we were away for the day. The pool was clean and large enough to accommodate our large group plus other resort guests. Resort staff took our very large food order and delivered to the pool area with no mistakes or forgotten items.