Skegness OYO Royal Hotel

Avoid at all costs! This hotel does not look like the advertised photos! It is awful! From arriving in the car park to overgrown borders full of weeds a kitchen bin sat out at the front, plastic plants in the doorway that should be in a skip! Carpets threadbare and full of marks and stains. Walls with dirty marks all over and dusty cobwebs in the bathroom! No staff and a complete lack of customer service!

The hotel needs updating booked disabled said they didn’t do disabled had to walk 3 corridors to room and steps beds were like sleeping on slabs and breakfast was disgusting bathroom couldn’t swing a cat in left after one night and reception didn’t even ask why leaving

Great location 10 minute walk to the Centre. Free Car Parking Breakfast and breakfast included. Although the decor is dated it is spotless clean and comfortable. It just need updating and modernising. The staff are very good and helpful We will definitely stay again.

We had a very comfortable and enjoyable stay at The Royal. The welcome was good and our room was equiped well. The location is great, straight out to the seafront at the front of the hotel. A short walk to the Clock Tower. Or from the rear an easy walk into town. If you want to see a different side of Skegness then cross the road from the rear of the hotel and take Coronation Walk, which becomes VIne walk and leads you to Richmond Drive just down from the Bus Station and Lumley Square. It's a wooded walk through the town. Breakfast was good, a large selection of cooked breakfast. Car parking is free at either the front or rear of the hotel.

Would rate 0 but it won’t let me. Absolutely horrendous hotel. The ladies on reception are polite and the location is ok. That is about where it ends. Rooms were diabolical. How this is classed as a 4* hotel I do not know. We checked out as we couldn’t sleep in the room due to the lack of cleanliness and feel of the room. We ended up booking and checking into a Travelodge. £35 and a million times cleaner and comfier and £80 cheaper. Owner of the hotel was not bothered In the slightest. I think sleeping on the beach would have been a nicer idea. Overall terrible experience. The hotel needs flattening and rebuilding.

Where can I start, my son had booked us a 2 night stay for our 30th Wedding Anniversary. We arrived at the front, the car park was full to bursting. The receptionist who greeted us was wearing a Fat Willy's Surf Shack T-shirt!!!, I said my son booked a ground floor double bedroom with a wet room, when I mentioned this I was told they they were not disabled friendly, had no wet rooms, but a lift was available!!! I said that there was no parking and she told me that there was a car park round the back, and not to worry about the disabled signs, just park anywhere as it's a private car park!! Again I am disabled, so needed a space!! Our room was 310, the furthest away from the lift, had to walk on threadbare, lumpy carpets and felt like we were in the Staff Area, oh and there was 3/4 steps to contend with too!!! When we got to the room, we had single beds, and a bathroom that was no good to me, I just burst into tears!! My husband went down to complain, and she just said that it was Booking.coms fault. We were told the restaurant wasn't open, yet there was at least 10 tables sat at, so we went out, there was no spaces when we came back, my husband dropped me & went to park. The bed was clean and comfy, that was the only good thing. Breakfast was inedible!!! At first we were stopped again and told it wasn't 8am, no it was 7.58am!! The man tried to take my rollator from me before I had sat down. The baked beans were dry, the sausage like a bullet, the bacon extremely chewy, and all luke warm. I had toast in the end. The coffee was undrinkable. Needless to say we didn't stay the 2nd night, we checked out after breakfast!!! My husband tried complaining again, but the receptionist just carried on typing and ignored him completely. My son deserves a refund, he tried to do something nice for us, but I came home more stressed!!! Old, tired, rude staff, vile food, dangerous carpets and not disabled friendly, but nowhere have I been able to find where it tells you 'not disabled friendly'.