Candlewood Suites Chattanooga - East Ridge

I went to stay here and found roaches in my room. When I checked out and was told to reach out to the manager for a refund. They doesn't respond and were telling IHG that they were following up with me which they weren't. I only had a partial refund after reaching out to IHG after weeks. I would not recommend at all. I attached photos

The staff made the difference

Convenient clean and well-appointed. Superb hotel

Great nights stay Clean comfortable room- like a mini house, had everything you’d need!

My wife and I stayed here on our way home from Florida. We are members of IHG and are usually satisfied with the overall stay at their facilities. We were surprised when we arrived in our room, there were several things that we found that were shocking with a hotel with the IHG brand. We noticed that there was still coffee in the pot. Not thinking too much of that we simply emptied it. I always run an empty pot to clean it out anyway. When I looked where the coffee pack goes, there was a moldy mess there. I called the desk and they did bring a replacement unit. We then noticed a couple of dirty dishes on the dishwasher. There was some mold in the bathroom. This facility offers an apartment size fridge but for safety reasons there is no ice. Not a problem so I went looking for an ice machine. There is not one on the property. The lady at the front desk was very kind and went to the hotel next door to get some for me. Overall, disappointed in the cleanliness of the hotel but the staff did their best and should be commended. I am not sure if we would stay at this hotel again and would possibly suggest others in the area.

Property clean. Nice staff. Gave me late checkout which I was very appreciative of. Wish they had an ice machine on property but they didn’t .