Diamond Hotel

Lumpy bedding, dangerous electrics with trailing extension leads, dirty, curtains falling down, no receptionist ever to alert to issues. Nothing to like about this hotel room except the big fridge. Such a shame as it's a fine old building with beautiful dimensions.

Turned up at the hotel to be shown a message saying please telephone as the hotel is closed for unforeseen circumstances. following discussion and numerous telephone calls, and then booking into the Cavendish Hotel, to be told the HOTEL HAS BEEN CLOSED FOR SOME CONSISDERATION WEEKS. the booking was through *********** and the hotel change is a SCAM! DO NOT BOOK AND STAY THERE. we were not the only people to be disappointed on this occasion. please be very mindful.

Terrible hotel. Avoid!!! List of problems at hotel: - No personnel at front desk at check-out time (before 11am) - this is a complete red flag, as it makes it difficult to have them deal with any issues - no direct phone number to the hotel available. Only a number to a general helpdesk, where staff is friendly but not knowledgeable - no inclination to offer any customer service - I encountered a dirty bathroom floor and showed them the dirt picked-up with my towel. They only offered to take action the next day, leaving me with a dirty bathroom. I checked out a day early, because they had not dealt with my complaint the evening before. Customer service when I went back to complain and hopefully reclaim some of my money for the second night, was horrible. Problems with the room: - dirty bathroom floor - very dusty room, a lot of dust in room corners, underneath desk and on top of wardrobe - unsafe electric connection to fridge (unfused extension lead) - missing curtain hooks so curtains don't close - no mattress or pillow protectors - not meeting basic hygiene standards - one pillow was badly stained - only one very bright light in the room. No bedside lamps - bathroom lamp not meeting bathroom safety standards - bins without bin liners (they were lucky I did not have my period!) - people drinking alcohol and smoking **** in hotel entrance - incredibly worn, old and tatty room The only positives about this hotel are room size, location and the sea view from my room and I have nothing bad to say about the cleanliness of sheets and towels. The sad thing is that the building is beautiful and with well cared for rooms, this could be a lovely hotel. Currently, it is not.