Ramada by Wyndham Bristol West

Avoid at all costs ,it’s not worth it, even if you don’t have many options. I can guarantee that anything else would be better than this. We booked this room through Trip.com, and upon arrival, we were told we had to pay £5 for parking ,despite there being a sign stating that parking is free for guests, but not for those who book through a third party company… The rooms were filthy and in terrible condition. They are in need of refurbishment. We asked to change rooms but were told the hotel was fully booked. One of the windows wouldn’t close, so we had to sleep with it open. That might have been bearable, except the hotel is right next to the M5, and the noise made it extremely difficult to sleep. The bathroom was dirty,the floor hadn’t been hoovered or mopped, and the shower floor was disgusting (thankfully, I had flip-flops). The toilet hadn’t even been flushed. The carpet was stained and unvacuumed. The walls were falling apart. I even found a dirty sock and used tissue in the room. The receptionist did offer to clean the toilet, but that doesn’t make up for the overall state of the place. The hotel listing shows a picture of a swimming pool, but there isn’t one. They also claim to have a gym ,where is it? All I saw was a tiny room with three cardio machines. I only stayed because I couldn’t find anywhere else at the last minute, and they refused to offer a refund or even a partial refund. They told Trip.com customer service that they were offering us free breakfast as compensation ,but they only called us at 9am to let us know, and breakfast ends at 10. I was asleep until 9:30 because I’d been kept up most of the night by the noise. Honestly, this was a total waste of money and a really bad experience.

房間條件良好，地點適中，服務優等。

Was clean and good the only downside is they’ve started charging for parking

Beautiful environment and ambience, with wonderful and cheerful staff

Was great 👍

Was good. Love their breakfast