إدنبيرج ثيستل هوتل

١) تجربة جيدة ٢) خدمة جيدة ٣) مرافق جيدة ٤) مشروبات ووجبات 👌 ٥) موظفو الاستقبال كانوا لطفاء ومحترفين 👌👌

From check in to check out the staff were very helpful. They catered for all our needs. They allowed me to put ice packs in their freezer for my insulin. They gave us clear directions on how to reach them and how to get to the castle

We are not elderly or young but 10 flights of stairs is hard especially if you have a heart condition. The crockery in the room was filthy. Ordered a share platter. Didn't have olives or crackers as advertised and charged full price. Floor in room was filthy. Crack around window frame allowed wind through which whilsted all night. Power supply in room very dodgey even asked to turn TV off at wall to prevent a fire. Cord for tv and power board in stiff conduit unknown as to why, looked tacky. Service to the room suppose to be every 2 days. Already used towels folded and placed on back on bed. Not value for money.

Would not recommend. When checking in, the front desk offered to switch rooms for us so we would not have to carry our bags up 5 flights of stairs and said it would be quieter. You would think this would be for an equivalent or better room, but the basement room was terrible. The carpets were stained and dirty, the bathroom and shower looked like there was mildew everywhere, and the toilet was not bolted down and wobbled. We stuck with the 5th floor walk-up and while marginally more clean, there was no pressure in the shower, and the switch to turn on the pump for the shower pressure was not easily apparent. To make it worse, the hot water ran out in less than two minutes. Even our Uber driver felt this was the worst place after he used their lobby restroom while waiting to pick us up. He said it was the dirtiest bathroom in Edinburgh. If i hadn’t been for availability of finding other hotels due the Fringe Festival, we would have simply checked out and cut our losses.

Great location close to city centre but far enough away from the noise and hustle and bustle Andrew on reception was very friendly and welcoming..He gave us lots of advice of where to go . Only fault was the shower pressure was a bit weak apart from that we enjoyed our stay and would return if in Edinburgh again .

Really enjoyed our stay there, staff are super friendly, clean and comfortable, close to the centre. Will hopefully go back one day.