The Parliament House Hotel

Room and service were excited. Breakfast was very tasty and well prepared.

Very beautiful hotel, nice location, great service.

This hotel is not only near Calton hill and Edinburgh castle,but also on the back of Princess street,very quiet.I accidentally dropped my passport there,they found and kept it for me till I went back,very thoughtful of them.

很傳統典雅又古老莊重的酒店，整體感覺很好！ 位置十分方便，從威瓦利火車站出來後，步行不到5分鐘就可以抵達酒店，門口很醒目。衹是要走一個大上坡，如果推着大件行李會覺得有點費勁。從酒店出發至古堡衹需要20分鐘的步行里程。 酒店大堂很傳統，特色的篝火大廳彷彿進入了聖誕長者的家，前台的小姐姐十分熱情，詳細介紹了房間內的各種設施，因為蘇格蘭還挺陰冷，把房間的暖氣開到最大渾然不覺得。早上在酒店一層來個傳統的英式早餐簡直是絕絕子，酒店旁邊有一家燭光晚餐的西餐廳，可供享受二人甜蜜世界！😍😍

 Poor Stay Experience Review: During my stay at your hotel from February 1st to 3rd, I encountered multiple unpleasant incidents. Firstly, the heating in my room was not turned on in advance, the switch was poorly designed without clear instructions, and the curtains covered the heating unit at night, severely affecting its efficiency and causing a significant drop in room temperature. This not only affected my comfort but also my health during the stay. Secondly, a serious security breach occurred when someone used a key to open the first door of my room. Thankfully, we had secured the secondary door with a safety chain, preventing full access. Such a security lapse is unacceptable for a hotel claiming "four-star standards." Additionally, on the morning of my departure, I faced extremely unprofessional behavior from a housekeeping staff member. Her conduct lacked basic courtesy, was impatient, and she stood frowning with arms akimbo, which was not only uncomfortable but also raised concerns of possible discrimination. Lastly, the luggage storage service was highly unsatisfactory. My luggage was to be placed in an open, unsupervised area in the lobby, which is far below the standards expected of a “four-star service” hotel. Given these severe issues, especially the alarming security breach, I demand a thorough investigation by your hotel, including police involvement. If these concerns are not satisfactorily addressed, I am prepared to escalate this matter to relevant external authorities. I look forward to your prompt and formal response, including a proposed compensation plan.

衞生環境良好，暖氣充足，床鋪乾淨舒適，熱水淋浴設施完善，隔音效果不錯，和朋友旅遊一起住很合適，非常推薦。