VOYA Boutique Hotel

That stay at this place was everything I thought it would be and then some. The attention to detail, the consistent and very appreciated courtesies during our stay, the professionalism and attentiveness of the staff. I am beyond grateful for each and every person who made our stay memorable and exceptional. The place is so beautiful and the food and atmosphere are delightful. I am recommending this place to anyone who wants to come visit.

We just concluded an exceptional stay at the VOYA Boutique Hotel. From the time we completed our online booking to our final check out, the wonderful front desk staff made themselves available to support all of our needs, making this first visit to Cuba an absolute pleasure. We were assisted with airport transfers, tours and restaurant bookings; and the hotel even organized a great little rum tasting session for us (thanks Diosbel!). The accommodations were top notch, fully deserving of the 'boutique' label and on the culinary side of things, the food at Brasserie 255 was by far the best of all the great food we had in Havana (Claudia was our server for most meals and although she was new, she was excellent). Overall, I highly recommend VOYA: it deserves its reputation as the best hotel in Havana.

A Lifesaving Experience — More Than Just a Hotel I can’t thank this hotel enough. During my trip to Cuba, my bank cards were stolen and I suddenly found myself in a very stressful situation with no way to access cash. The hotel team went above and beyond — not only did they arrange to pick me up from the airport, but they also made me feel completely safe and supported from the moment I arrived. They showed genuine care, helped me get settled, and even found a creative way for me to pay online through a secure link so I could access some emergency funds. In a country where it’s difficult to sort things quickly, their kindness, patience, and resourcefulness made all the difference. This wasn’t just good service — it was humanity at its best. I will never forget what they did for me. Highly recommended for anyone visiting Cuba, especially if you’re looking for a place with people you can truly trust.

I had a wonderful stay at Voya Hotel! The staff went above and beyond to make our visit special—they were incredibly helpful, hospitable, and genuinely kind. They took the time to customize services to our needs, often offering thoughtful extras just because we were guests there. The service and food were both great, and our rooms were consistently cleaned and well-maintained throughout the stay. I truly appreciated the attention to detail and the welcoming atmosphere. I would absolutely recommend Voya Hotel to anyone visiting Cuba. It was the perfect blend of comfort, care, and quality service!

Nada que agregar, todas las reseñas y la calificación en general están muy acertadas. La experiencia desde el servicio a la comida a sido impecable. Y si cuesta creer q esté lugar sea merecedor de tan excelentes reseñas pero si le das una oportunidad t convencerá como a mi

We stayed in their best suite with balcony at more than $500.a night for four days. This room would be equal to a $175 room in the US. The food was excellent, The power went out every day but they have generator that powers all but the ac so they provided fans. Booking a historical car ride through The front desk is a sham as they charge $100 yet the same tour is only $60. If you take a taxi downtown..The front desk provides taxi service but adds a big surcharge so beware.the hotel is nice but very pricy for their rooms and they hit you for extra fees every chance they can.