Tranqueras Lodge

Vicino a supermercato e locali/ristoranti, personale molto disponibile

Run, run away! We came into town on the last bus after a wind delay for hours in Esperenza coming from PN. So it had been a long day. We were eager to rest. We rented the “little house” DO NOT DO IT! We were shown the room but open entering the sewer smell was overwhelming! Opened a window and closed the bathroom off but it was bad. There was no place to go so we stayed the night. Went on a hike in the morning but it was still there, tho not as bad, when we returned. I paid for 5 nights and stayed one. Checked out and lost $ due to no refund. Trust me, we couldn’t stay. It was that bad. Not to mention the lil house was poorly maintained, the floor flexed under our feet the bathroom was tiny and poorly maintained. The sheets were thread bare. For the same price you could do much much better. Management was not responsive. We reached out to say we were running late, not sure we’d get in before the lobby closed but never heard back. We told them about the room. The front desk (who was sweet) called the manager but nothing. Stay somewhere else. .

Es ist alles etwas in die Jahre gekommen. In den Zimmern fehlen Ablagemöglichkeiten. Es gibt nur dass Bett und einen Stuhl. Auch im Bad fehlen Haken oder andere Möglichkeiten, seine Sachen abzulegen. Die Heizung funktionierte nicht und es war wirklich kalt im Zimmer. Auf Nachfrage gab es einen winzigen Heizlüfter, der nichts bewirkte. Erst am zweiten Tag gab es nach erneuter Nachfrage von einem anderen Mitarbeiter einen richtigen, größeren Heizlüfter, mit dem das Zimmer dann richtig warm wurde. Das Personal ist nett und hilft bei der Empfehlung und Planung von Wanderungen. Auch das Frühstück ist sehr gut.

A localização é boa, perto de restaurantes, mercados e da avenida central. A limpeza estava bem feita. A equipe é muito atenciosa e prestativa, sempre buscando ajudar os hóspedes. Porém, o café da manhã é o mesmo todos os dias, sem nenhuma variedade (pão, manteiga, café e chá, geléia, ovos e um bolinho). Além disso, os quartos não possuem TV e cabideiros para ajudar na organização (apenas um armário que pode não ser suficiente se você pretende ficar mais de 2 noites, como foi meu caso). Por sorte, ficamos no quarto que tem vista para as montanhas, foi a grande boa surpresa. Recomendo se você está em busca de local limpo e bem localizado.

This hotel has very weird policy and management. The stuff tries to give you a lot of information but…they inform you that you must leave a deposit of $50, €50, or another currency in case you cause any damage—for example, if something breaks or if you stain a towel with blood or makeup. When we checked out, they accused us of breaking the front door handle, which was already in bad shape and required a lot of effort to close properly. So they kept our money to replace the lock, which I highly doubt costs even $50. They didn’t even let us speak and treated us very rudely. I wonder if there are others that had the same experience

Bom custo-beneficio Lugar muito confortável. Adoramos o atendimento do Mauricio. Muito solícito e pronto pra ajudar sempre. Nota 10