Frontera Blanca Superior

20 minuten vastgezeten in lift. Met 5 personen in een kamer van 4 gelegd. Wc spoelt niet door. Koud water uit douche. Onvoldoende kookgerei. Extreem oncomfortabele bedden. Geen opbergruimte. Onvriendelijk personeel, bij vastzitten in de lift wou niemand ons komen helpen.

While the location is ideal - right at the bottom of the slopes, the accommodation is basic at best. We were charged for damages which we did not create. We were also charged onsite for two room key cards which we lost, and then charged to our bank accounts later for the same two missing room key cards. When I emailed about these two unnecessary charges I received a snarky and unhelpful email. You also have to clean the room at the end, despite the fact that its not especially clean when you arrive. Very basic and fine if you're on a budget but otherwise I'd go somewhere else.

El apartamento completamente renovado. Todo lo necesario para la estancia. Alba, del área de gestión toda una profesional. Estamos encantados. Llevamos varios años yendo, a los que están sin renovar, y menuda diferencia!! A pie de pista.

Staff are quite rude and tried to scam me out of a 200 EUR deposit. Each room needs to pay a 200 EUR deposit on arrival. I paid by card and over a week after returning home the hotel had not responded to my emails requesting repayment. After calling them, they confirmed they were refusing to pay the deposit back and said that the room was left in a "deplorable state" and that there was blood stains left on all the mattresses, bed linen etc. This was simply untrue and after I said this to the staff member over the phone they said "it was their word against mine" and they wouldn't be returning the deposit. Thankfully my friend had taken photos of our room taken just prior to our departure which showed the room to be perfectly clean (no signs of blood as falsely stated by the hotel staff). I think they were shocked to see that we had photographic evidence to back up our claims and immediately paid me the full deposit back. Summary - IF YOU HAVE ALREADY BOOKED TO STAY HERE, TAKE PHOTOS BEFORE LEAVING YOUR ROOM ON THE LAST DAY TO AVOID BEING SCAMMED BY THE STAFF.

Le Parking il faut le vivre pour le décrire une horreur . Un appartement plus petit qu’annoncer. Très mal isoler, très bruyant… La literie n’en parlons pas . De l’eau chaude pour 2 personnes alors que c’est un appartement pour 4 . Le seul point positif la localisation pour les pistes de ski !!

He cancelado la reserva por falta de nieve y me han cobrado el 50% de la misma. Me siento estafado y engañado por el establecimiento de Frontera Blanca Superior del Pas de la Casa en Andorra. Pista roja 5 de 44, y pista negra 2/18. Si se cancela sin razón estoy de acuerdo con la penalización, pero si se cancela por razones objetivas de destino, aplicar penalización es una estafa