TownePlace Suites El Paso Airport

The room was nice with kitchenette; however, we were only staying one night before a flight at 6 am the next morning. The television screen in our room did not have connection - no TV. Front desk said technician was not available and when asked offered no refund. Then, while trying to sleep because of early flight.... a terrible noise awoke me. It sounded like someone was running a power tool! Unable to sleep, I called front desk at 11:30 pm. This clerk was very kind, said he would walk the hallways and listen. However, at 12:30 am, I heard it again. This time I realized that it was the refrigerator compressor, in the refrigerator in our room!! Solution - I turned off the refrigerator. I reported it to the front desk in the morning. Again, no offer of compensation. I don't know if the hotel has repaired the TV Direct TV connection or if they have repaired the refrigerator. If you are staying here, be sure to test/check/listen for everything in room as soon as you arrive. We did not have the breakfast or use any amenities; it was just to be a good rest before early flight - not.

Highly recommended accomodations Excellent accommodations and well maintained facilities. Breakfast is exceptional (eggs taste fresh not like plastic in other hotels). Highly recommended!

I recently booked two rooms for eight adults through Hotwire, expecting suitable accommodations based on the booking description. Upon arrival, I discovered that each room contained only a king bed and a double sofa bed, which was not sufficient for four adults per room. When I raised the issue with the front desk, I was told they couldn’t change the rooms, even though the hotel had availability. I then spoke with the manager, Dora Marin, who was not only unhelpful and very nasty but suggested we book an additional room at full price to accommodate everyone. Her response was unprofessional, and she ended the call abruptly when I tried to explain the situation. Adding to the frustration, one of the sofa beds had a stained mattress that appeared to be blood, which was completely unacceptable. After bringing this up, we were offered another room—again with a king bed—despite the hotel being nearly empty. Hotwire confirmed that the hotel wasn’t meeting the reservation terms and offered to assist with finding alternative accommodations or issuing a refund. Unfortunately, we were already settled in due to our early flight the next morning. The management here is unaccommodating, and the overall condition of the rooms is subpar. I would strongly advise looking for other options. Save yourself the hassle and avoid this hotel.