Hotel Nordic

Es el octavo año que nos alojamos en este hotel para viaje de esquí en familia, lo cual deja claro nuestra satisfacción con el establecimiento. Sin embargo, esta vez me veo obligado a poner una queja con el servicio de recepción, ya que también se repitió el año pasado con la misma persona. Es una lástima que la experiencia en un buen hotel se vea empañada por un pésimo y maleducado servicio de recepción por parte de una persona que el hotel sabe perfectamente quién es Después de un viaje largo, cansados, con niños etc, es muy desagradable tener que tratar con una persona que te recibe así (y es el segundo año que nos pasa, desde que está esa persona)

Great lunch stop whilst skiing. The staff were friendly, the food was very nice and the service was quick. Kew of the mountain whilst eating lunch is lovely. Cannot comment on accommodation as did not stay. Some lovely old cars and motorbikes inside.

Dear Nordic Hotel Management, I am writing to express my disappointment with the service we received during our recent check-in at your hotel. Unfortunately, our experience was far from satisfactory due to the behavior of the receptionist. Upon arrival, the receptionist was notably unfriendly and rude. She explained that she was alone and overworked, and she made it clear that she had no time for any discussion. While we understand that staffing issues can arise, the manner in which this was communicated was unprofessional and discourteous. Additionally, we were informed that we needed to pay extra for our 4-year-old child, which in itself was not an issue. However, the way this information was conveyed was aggressive and unwelcoming. We have never experienced such poor service in any hotel, and it left a very negative impression on us. Due to this unpleasant encounter, we have decided to seek accommodation elsewhere where we can expect a more friendly and respectful service. We hope that you address these issues to prevent future guests from having a similar experience. We will also share the same on social media. Sincerely, Joe Bernardi