Queens Hotel

Terrible place . Charged card for stuff I didn't receive . And when I contacted them about refund . All emails and calls were ignored. Never a manager around to talk to . There customer service is nonexistent. Will never grace them with my custom again .

The Hotel is situated just on the edge of a shopping area. Convenient pay to park located across the street. It is somewhat confusing to enter, as the lobby is on the second floor above a coffee shop. There is no in room air conditioning.

interesting coffee shop entrance , quirky but nice. Awful lighting in the bedroom , so anyone wanting to do computer or correspondence work or whatever... do not book here. When I asked for a desk lamp.. no , nothing available.

This is supposed to be a 3-star hotel, not sure how. They had no idea which rooms had a walk-in shower as it appears most rooms have the shower inside a bath. As an older traveller, I am not able to step over the bath to take a shower, they also got the booking wrong giving us a double bed not a twin room. After finally getting allocated a room with two beds (1 single, 1 double) and a walk-in shower (room number 117 next to reception), I want to let people know the double bed in that room was one of the worst beds I have ever slept in. It sagged in the middle and I could feel the springs from the mattress sticking into my body. The pillow quality was also very poor. There was nowhere to hang your wet towels nor anywhere to keep your toiletries and the room was extremely tiny. There is no aircon or a fan in the room, so the room was extremely hot in the afternoons and into the night. We did have the window open but the noise from the road traffic meant we got little sleep, not to mention a group of youths parting in the carpark until 3am so also added to the noise and lack of sleep. On departure, I did inform the young girl at reception about the poor quality of the bed, however she seemed to care less. I would not recommend this hotel, stay in the other hotel in the township.

Bathtub/shower is awkward.

Although we were very pleased with our stay at the Queens Hotel there were a few minor details which could be improved upon but did not have an adverse effect on our visit. There wasn't a mirror near a plug socket to dry/straighten our hair. The television signal was poor so could not watch the news fully. There was nowhere to hang your towels. Apart from that I would highly recommend. The room was clean,beds comfortable. Shower was great with good hot water. The staff were friendly. The breakfast excellent. The location perfect. We weren't disturbed by noise but our stay was midweek, the weekend may be a little different.