Ocean Sands Hotel

Stanza incantevole e pulita con una meravigliosa vista oceano, personale cortese e disponibile, comodo per i Pub vicini e altri ristoranti vari.

Poor customer service, we wanted to sit in the bar or restaurant and got told it was too busy all night even though there was tables empty. We stayed at the diamond coast for 2 nights previously and it is absolutely first class for customer service and quality for families.

Very disappointing visit today. Went for a Mother’s Day Lunch, pre booked for 1pm with my sister and her Mother-in-Law. We were sat straight away even though we arrived ten minutes early and were given the very extensive menu and three entries for a Mother’s Day draw.. we had a lovely waiter, didn’t get his name though. We ordered a soup, a vol au vent and a chowder starter, which was lovely, then we ordered a Roast Beef Dinner, a Salmon Dish and a supreme of Chicken. The food arrived fairly quickly, the order for the salmon was requested without mash but an extra portion of vegetables instead, but when it arrived, it was served on a bed of mash and was over cooked and dry, with no extra vegetables. In fact we only had one small dish of vegetables for all three of us. The Beef was a thick slice of fat with a bit of meat on either side of it and pretty bland but edible once the fat was cut away.. pretty poor serving, the Supreme of chicken which should have had some creamy leek sauce was served with a sauce that had a horrible taste, something like cardamon, which I dislike, so I had to scrape all the sauce and skin off to be left with a plain breast of chicken and a few vegetables, as the sauce was covering the mash.. I ate what I could. As did the others.. it was palatable but not great for a celebration lunch and not cheap.. we opted for desserts to see if we could end on a better note, the two ton mess were nice and we asked for the meringue with fresh fruit and sorbet without the meringue, which arrived with three blueberries and three small pieces of strawberries as a garnish.. in a huge plate .. at this point we just laughed at it and asked if we could get a few more berries, which the waiter very kindly got. When we went up to the counter to pay, and asked if it was alright, we explained what had happened and that it was less than acceptable for three three mains to be not great. The response we got was I’m sorry I’ll let the chef know when he’s not busy! After paying over €100 for the lunch.. and not an offer of a discount or even a complimentary tea or coffee… we left extremely disappointed in the lack of decent customer service., and some very poor food..Other places we could have gone to even offered Mother’s, a gift voucher toward an event at the venue or a free glass of Prosecco as a gesture.. the only gesture for Mother’s Day here was an entry into a draw for a hotel gift voucher to be drawn on Monday… a good way to capture your data but nothing special to draw guests in on a special day.. perhaps you could have gone a little further Mr Devaney! Not sure we’ll be voting for you in the hotel awards this time..