بانيان تري فييا فالي دي جوادالوبي

I stayed at this hotel over the weekend and, unfortunately, the experience did not meet expectations for a property advertised as five-star. In reality, the service and facilities are more in line with a three-star hotel. We paid $600 for one night in a villa that, upon arrival, did not have a functioning door lock. I reported the issue and was told it had been fixed. However, when I returned to the villa, the lock was still not working. I spent nearly an hour on the phone asking to be moved to another villa, which was eventually arranged. Overall, the service was basic, and the staff lacked the training you would expect from a hotel in this category. Despite expressing my concerns, there was little interest or accountability from the team, and no manager ever came forward to address the situation. I would not recommend this hotel, especially considering the price point and the expectations that come with a five-star rating.

Beautiful property, luxurious villas, and an amazing staff. Thank you to Flor, Isaac, Angel, Diego, Gabriel, Daniel, Cecilia, Alvaro and so many others I’m missing for their incredible service. You truly made it an unforgettable experience for my girlfriend and me on our anniversary.

My sister and I chose this beautiful destination to enjoy some quality time together. This resort is absolutely wonderful. The rooms are gorgeous with every comfort you need/want. The staff goes out of their way to do anything and everything for you. You can be sure that you will be well taken care of. The food is world-class - so, so good. We had breakfast there every day and lunch one day. The variety is great and the taste and quality of everything we had was perfect. We had the best margaritas we've ever had, but like by faaaarrr! We both had massages and used their beautiful spa that allows you to go through a hydrotherapy cuircuit - a pool with strong jets that target different parts of your body, a jacuzzi, and a cold plunge pool. Plus, there is a sauna, and 2 different steam rooms. The masseuse was excellent and responsive to what we wanted. The hotel rooms are spacious and built into the landscape. There is a heated jacuzzi outside that was perfect to go into every night under the stars. oh, and let's not forget the 2 dogs of the property - they are absolutely adorable! The sky at night is incredible. All the restaurants and vineyards we visited during our stay were wonderful. This is a fabulous getaway and the staff here help you make it the best it can be.

Exceptional staff, super clean, wonderful views and the plunge pool is so special!

Great place, great service. Food is great, the place is very clean. But overall, the service is really awesome.

Wonderful, room, very nice restaurant and the spa was great