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We booked a Jr. Suite with one bed. Once we arrived, we were told that we were upgraded to a master suite (yay!!!). The suite was awesome, the service was excellent, and we were treated like royalty. Will definitely stay again!

Great place to stay, excellent friendly people. Very clean, great views. The location is easy to great, great people at the gates

The beds are incredibly comfortable and the choice of nespresso pods was good. The lights in the bathroom are terrible for putting makeup on. Pool is nice. Having the bottled water was great. There is literally nothing nearby so there should be a place to buy things like fruit to snack on, toothpaste and toiletries . Having to call or request a shuttle for everything is a hassle but with all the dust you can’t just walk around. Also replenishments at the breakfast buffet were slow and inconsistent. Nice to have a church for Mass on Sunday.

Excellent service.. staff very friendly... and clean.. loved it i would definitely come back and live the experience.

Wow! What a beautiful destination! Honestly it was unexpected and when we drove up we were so impressed. As soon as we stepped foot in the lobby we were greeted with smiles and a glass of rosé. The staff, including Efrain, Diana, and Estefania are so kind and friendly. We were escorted to the individual villa, and we had booked the junior suite (on top) but they upgraded us to the master suite on the ground floor which is just stunning and HUGE. The firepit is just outside on the patio surrounded by rows of vineyards and the grounds are just lovely. We did a private wine tasting in the cellar and enjoyed the Latitud 32 restaurant and pool too. It’s a good home base to visit other wineries. Cannot wait to come back! A very romantic stay.

I can’t rave enough about El Cielo Resort! From the moment I arrived, I was blown away by the stunning lake views visible from the room, living area, and even the bathroom. Soaking in the jacuzzi tub with a glass of wine while gazing out over the water felt like pure luxury. I didn’t even end up using the 24-hour room service because the on-site restaurants left me completely satisfied each night, but knowing that option was there added an extra layer of indulgence. The amenities were truly next-level. The electric fireplace was a cozy touch, and the private patio’s electric fire pit made for perfect evenings under the stars. Every staff member I encountered—chefs, servers, drivers, front desk, the falconer, and management— was warm, welcoming, and eager to help. The hospitality here is unmatched. If I could offer one small suggestion, it would be to improve sound insulation between floors, as I could occasionally hear footsteps from the guests above me in the shared villa. That said, it was a minor inconvenience in an otherwise incredible stay. I left feeling relaxed, pampered, and already dreaming about my next visit. El Cielo truly lives up to its name, it’s a little piece of heaven.