Encuentro Guadalupe

The property is stunning, but our experience staying in Room 2 was disappointing and honestly not worth the nearly $400/night we paid. After returning from dinner, we noticed a strong sulfur/rotten egg smell outside—then realized it had seeped into our room. It was so strong it made us feel dizzy. We opened all the windows and contacted staff, who sent someone to spray air freshener and pour something down the drain. He mentioned this happens often in certain rooms, which was really concerning. We had to sleep with the windows open in the cold, and the smell never fully went away. The next morning, breakfast was a mess—we waited over an hour after ordering and never got our food, while others who ordered after us were served. We had to leave for a wine tasting with no time to eat or get ready properly. We ended up checking out early. They refunded our second night and gave us a bottle of wine, but still charged full price for the night we spent breathing in noxious fumes. For a known issue, it’s unacceptable that guests aren’t warned in advance. I’d suggest visiting the restaurant or enjoying the views, but skip the overnight stay.

It’s a nice place to visit. The room is small. The staff jd very nice. Great view.

Experiencia por debajo de lo esperado. Normal. Gran vista. Incómodo salir y entrar de la habitación. Pésimo servicio después de las 5pm. Complicado el tema de comunicación.