Quinta Nicolás Valle de Guadalupe

Carins Concert Stay The room was very clean, the bed was very comfortable and the staff was very attentive. I've stayed numerous times there as I will look forward to staying there in the future.

We were surprised that the jacuzzi didn’t stay heated. The pool/jacuzzi was a big reason I booked here and it was really inconvenient that you had to find staff to heat it up for you and it took 30+ mins to get warm. We also tried using the jacuzzi Saturday night but couldn’t find anyone to turn the heat on. Reception area was empty even though it was only 8 pm. I messaged asking for help and got no response. There was also a party on site with very loud music that went way past 10 pm, which is when quiet hours start according to the hotel’s own rules. We were frustrated because we couldn’t use the jacuzzi and then had difficulty falling asleep because the music was really loud until at least midnight.

Set the moment we were on our way to a reservation. Everything started going down hill. I was told the reservation wasn’t paid for even though I clicked to get it charged immediately, I requested two queen size bed since I was going with my teenage son, None of the payment was done through credit card. They wanted to do Zelle or cash. We arrived pretty late and the room was ridiculously small. Only one bed, no staff on site the next day. We were just like whatever let’s just chill. Enjoy the pool get ready for a party we found out there was no water for at least two hours, We couldn’t get ready we were late to the party.WiFi wasn’t working the TV in the room wasn’t working. The owner of the property was there and he pretty much didn’t care. I talk to him and he responded. That’s why I couldn’t ask my own Internet in my big house cause he was staying at the big house for the weekend . There was just so many inconvenience Would have been for free then I would not say anything but paying for this absolutely not.

Property and service was excellent, however the property could benefit from offering more amenities. A mini market and fire wood included would be nice.

Nice and clean rooms

The properties are well kept very nice and isolated