باين غروف ريزورت

We went to Door County for a birthday celebration and sadly this is the first negative review I have had to write. We arrived on Friday 9/12, and the check-in process went well, the room was nice, and everything seemed ok. We were told that the housekeeping service would come in daily and remake the beds, cleanup the room, remove and replace any used towels and empty the garbage and resupply any coffee and toiletries needed. This was true only the first day. The second day we were out for the day and came back late and noticed that nothing had been touched? We went to bed and figured they would come back the next day. Nope...nothing. We had to empty our trash and reuse the "towels, etc. I had to go to the office get my own coffee supplies, etc. The only response I got was "Sorry"...help yourself to what you need. No....what is your room number? so, we will make sure they service you tomorrow. Nope...didn't happen. The worst part was the extremely loud pipe banging noise that began off and on from 12:00 midnight to around 4 am the last night we were there. It was intermittent and lasted 30 minutes each time it happened. No sleep for us that night. We went to the office to report it and were told.....we have had that happen in the past...and the obligatory "Sorry".....Very dismissive and after I explained the lack of room service and the noise that kept us up the response was an amazing," Sorry but we hope you will come back" followed by a smile? Very disappointing.....customer service? I hope future potential visitors have a better experience than we did... not a good birthday weekend. . They seem to not to care about living up to what they promise they will do. We will definitely not be returning here!!!

Overall very nice Very nice. Room was very clean and neat. Did not care for such a small bathroom and did not care for shower.

Hello, My name is Maria and I stayed in room 211. The room itself was fine. However, the tub in the bathroom wasn't safe. It has a slant and with the water softener it makes the tub slippery and unsafe. I myself fell in the tub while taking a shower. If they aren't going to repair the tub- at least supply the next person(s) a mat prior to their stay. The tub is very unsafe and someone can definitely get hurt (like I did). Overall, we did enjoy the location of the hotel. I does have a beautiful view. Maria