Wingate by Wyndham Erlanger / Florence / Cincinnati South

I’ve had positive experiences at this hotel previously but things have gone down hill. The room we were given had a leaking air conditioner and the floor was SOAKED, along with a terrible smell of mildew. After a lot of explaining and going back-and-forth that we literally just walked in the room and it was like that. The owner on the phone was basically implying that we were lying. Luckily, we were finally switched rooms. The lady working the front desk was terrible. She was on the phone arguing with someone whose card declined for the room deposit for about 15 minutes as eight people were standing there trying to check in. She then had to call her boss two or three more times to ask questions (clearly she wasn’t trained properly) while many people were waiting to check in around midnight. I thought I liked this place, but most likely won’t be going back. Bummer!

Very clean motel. Bed was comfortable. Roomy room. Bfst was better than most motel breakfasts as they served eggs and sausage besides the normal continental items.

Nice staff. Clean and safe rooms. The bed was on the hard side, but the pillows were good. We slept well. Oh and it soo quiet and bonus no one knocking on doors or cleaning all morning while we were trying to sleep. Room needed to be aired out and cooled down upon arrival, but that was an easy fix. Overall a good, clean, safe, and quiet room and hotel for the night.