Wingate by Wyndham Erlanger / Florence / Cincinnati South

I’ve had positive experiences at this hotel previously but things have gone down hill. The room we were given had a leaking air conditioner and the floor was SOAKED, along with a terrible smell of mildew. After a lot of explaining and going back-and-forth that we literally just walked in the room and it was like that. The owner on the phone was basically implying that we were lying. Luckily, we were finally switched rooms. The lady working the front desk was terrible. She was on the phone arguing with someone whose card declined for the room deposit for about 15 minutes as eight people were standing there trying to check in. She then had to call her boss two or three more times to ask questions (clearly she wasn’t trained properly) while many people were waiting to check in around midnight. I thought I liked this place, but most likely won’t be going back. Bummer!

Great place and the price was really affordable. I would definitely recommend and stay here again. Good breakfast in the morning as well.

Family trip. 5 rooms. Hotel experience was great. Easy check in. Good breakfast. No problems. Clean and Quite. Highly recommend.

Front desk gave us a handicap room. We are not handicap. Told us they were gonna give us another room then refused to do it. Then they did not give us a receipt when we checked out this morning. It was the worst experience by a hotel staff Ive ever encountered in 40 years of traveling. I am going to contact corporate headquarters and share my experience !

Stayed a couple nights at this property, prior to the business portion of my trip. Location was convenient to the airport, and a short drive into Cincinnati. Lots of restaurants and shopping in the area. Hotel was quiet. Bathtub could use replacing. Looked like it had been painted and didn’t hold up well. But, I didn’t sit in the tub, just showered, so not a big deal. Would stay here again.

The hotel staff, condition, in bed we're all good. However the breakfast was undercooked and barely edible. The eggs were way under cooked, the sausage was over cooked and cold, and the decaf coffee had way too many grounds in the cup. We did not eat breakfast the second day.