Imperial Regency

Stayed for 4 days and guess what the front office staff was unresponsive room cleaning was not done when asked for cleaning then only they came , behaving in a rude manner the two girls in the front of the house were only chatting with each other no greeting or nothing being from a manager of taj green cove it's so pathetic to see this kind of hospitality being offered to us ,my mom and dad told they r charging 43 rs for a water bottle even for tea sachet and creamer ,I don't know the night shift guy was always sleeping in the lobby calling his girlfriend or somewhat ,really pissed of because my family was their I didn't spoked or created a scene their but believe me they are crap ,made my Kerala trip the worse in this journey ,if the CEO or Gm if this hotel is looking into it then do look this issue and hope u will refund my money ,because being from hospitality industry getting a baddest experience is something which I haven't thought of didn't even changed the bed cover ,smokey smell from room even the toilet was like someone pooped and it came on top I was the one who flushed that believe me if someone wants to stay peacefully in Kochi rather book Holiday inn

we are happy to stay in imperial Regency Cochin. The reception staff are very cooperative . Guests are facing difficult to take luggage from - level 1 (car park) to 5th floor. no room boy service found there.

Shower not properly working Cockroaches