Surf HouseMaroc

I don’t think I ever gave a 1-star review, but this time I feel feel obliged. I booked the ‘bungalow la grotte’ with them trough Airbnb, which was promised to be an independent unit with a kitchen and strong wifi connection. Upon arrival it turned to have neither, but the host agreed to bring the kitchen stuff the next day. Then more issues occurred: the door lock could not be used, meaning I had to leave my valuables behind unlocked. The drainage in the shower was broken, so the room flooded after using it for a minute. The hosts then suggested I cancel the remaining booking, find another place, and assured me I would only be paying for the one night I stayed. This now turns out to be a lie: I’m charged over €100 even though the studio clearly wasn’t ready for guests to stay in. My attempts to call or message the hosts since I Ieft remain unanswered. I do believe the Surf House can be a great place to stay, but when problems like these occur, people show their true colors. And it this case they’ve shown a lack of honesty and responsibility, as happened before according to previous reviews. So be warned if you decide to stay here.

Accueil déplorable. À fuir ! Nous avons contacté l’hébergement à 19h pour les informer que nous aurions du retard et que nous étions 6 adultes comme prévu, mais avec 1 enfant en plus. L’hôte nous informe qu’il n’y a pas de problème. Arrives à 20h30, on nous indique que la réservation était pour 6 et qu’il n’est pas possible de séjourner ici, que l’annulation sera effectué sans frais. 21h on nous met à la porte, sans aucune solution de replis. Bilan, nous avons effectué la demande d’annulation, qui n’a bien sûr pas été accepté sans frais. Une honte ! Ce n’est pas ici que vous trouverez l’hospitalité la convivialité et la bienveillance marocaine ! Amine n’a qu’une seule conviction : l’appât du gain!

Absolutely stunning location! The views from the terrace are amazing, and the breakfast was perfect. Amine and his family are such great hosts. Felt like a home away from home. Wonderful place and experience and excellent trip. Highly recommended!