Black Canyon Inn Unit A4/5

We stayed in one of their nicer suites for a wedding. NO HOT WATER. Maintenance came and they could not fix it…..I had to find this out by calling them from the wedding even though they had our number. They offered to move our room which I explained didn’t make sense as we were returning late from the wedding and leaving in the morning to fly home. No offer to reimburse. Horrible. Another couple at the wedding who are in the same hotel said they had very low water pressure and couldn’t wait to leave. There are so many other options for hotels in the area. Don’t stay here!!!! Cold showers are not fun.

Checked into the Black Canyon Inn room looked adequate but no phone in the room in case of an emergency and there is no cell reception, no ice or ice bucket on the property, no wine glasses in the room, no bottled water (not even one) and for $365 a night these are basic amenities at any lodging facility. Even motel six offers these. It also did not have any shampoo, conditioner etc. Thank heaven we are only here two nights, then moving on! Talked with the manager and he could care less. We told him we were going to do some bad reviews. He said “fine go ahead” he didn’t care. He told me I could go to a grocery store back down in town and buy ice! I assume he expected me to buy an ice bucket also! In all of our years of traveling this country and Europe, we have never stayed at a place that would not provide ice and a means to get in touch with the office should there be an emergency. What does that tell you? Save your money and definitely book somewhere else.

While the property is beautiful, the cancellation policy is archaic. If life happens to you within 60 days of your reservation and you need to shorten or cancel your trip you will NOT receive even a partial refund of the 50% they require you to pay upfront. There are plenty of equally beautiful options in Estes Park with significantly less financial risk.

We were here to attend a wedding, staying in "The Suites." Our room was large and pleasant. The setting is beautiful. There were, however, a couple of things that bothered me and prompts this review. First, a 10 am check out time, especially after a wedding, is ridiculous. Second, when I enquired about getting some ice, I was told, "There is no ice on the premises." (To boot, the tiny freezer in our fridge did not have an ice tray - really? - if you don't have an ice machine?) Even the worst Motel 6 would have ice. While our room was pretty expensive, I got the overall impression that the hotel was doing things on the cheap. The office staff was hardly warm and fuzzy. None of this detracted very much. This review is more oriented towards getting the attention of the inn's management.

Black Canyon Inn is beautiful and condo clean but the staff is extremely rude. In a rush to check out we left some cloths in the condo. Called the office and they returned about half of our clothes. Missing items where more high end clothing like Lulu Lemon. Called the office just to say we are missing clothes we don't expect to see them again and we are not asking for any money but just to say you have a theft among your staff. Manager couldn't of been more rude. Pretty much said we must have left them somewhere else and his staff would never steal anything. not sure where we could of left them. When we arrived we unpack and when we left we packed up the car and went home. Manager told me to never come back. We got married at the venue on site and brought over 100 people from Chicago to Estes Park and about 20 of our guest rental condos and rooms at Black Canyon Inn. I would recommend getting married at the venue but I would never stay or recommend anyone to spend any money at Black Canyon Inn!! Manger and his assistant talk over my wife and I and pretty much didn't offer any apologies.

This is our third visit to Black Canyon Inn and my husband and I stayed for 6 nights. We have stayed in a different units each time we have come which is dependent on the number of family members that have come with us. We have been pleased with each of them! We keep returning because we love the location and amenities at Black Canyon. The location is near enough to town but far enough away to be remote. The mountains are just steps away! There is nothing like hiking all day and then coming back to relax and have a snack on our patio and just enjoy the view and wildlife. The unit was very well kept (recently renovated) and very clean. The staff goes above and beyond to keep the property quiet and restful even with all the weddings that they have. We never once heard loud groups! We will return!