Chilverton Cottages

Wanting two days of rest and relaxation, I booked and paid for accommodation, breakfast and a massage. The property has lovely gardens and is not far from Ravenshoe. As I approached the cottage, I noticed an odour that smelt like animal (possum?) urine around the front verandah. Inside, the cottage was functional and reasonably equipped, albeit needing some cleaning in the corners. However, the smell I had noticed earlier permeated the property all night. Breakfast was left in the fridge; fruit, juice, butter, jam, yoghurt, with a hard doughy loaf of bread on the counter. Unfortunately the pillows were a choice of either hard or lumpy. When I woke early in the morning the unpleasant odour was still very strong and was making me nauseous. I decided that I could not abide it for a second night, so I packed up and went to the office to advise there was an odour problem and I was unable to stay. I offered to pay for the second night, but requested a refund for three breakfasts (they had charged me twice) and the unused massage. The female owner was very unpleasant. She demanded that I returned to the cottage with her to prove there was no odour. I refused, explaining the smell made me nauseous, and I left. The subsequent email correspondence between the owner and I has been quite extraordinary. I have received a long rant denying the smell existed, suggesting it was my own clothes that smelt, making unpleasant personal comments about me and advising “if I would like to take further action (she) would put this matter into the hands of our legal team”. Unsurprisingly, I have also not received the requested refund for services not provided. My advice to future patrons is not to complain about genuine problems or issues, to avoid being threatened or abused by the owner. You certainly won’t be treated with courtesy.

A wonderful tranquil weekend from the moment we arrived. No Wifi and no phone reception - Heaven. We were met on arrival by Gwen who made us and our fur babies very welcome and comfortable and the cottage was immaculate and had everything we needed. Puppies joined us for dinner with their own set 3 course meal and again for our massage which was interesting to say the least - well done Gwen for working so well around them - you can fit a human and two pups on one massage table! can't wait to return.

Met by a very rude and aggressive host We booked an evening dinner at $75.00 per head pre paid with our booking The three course was most disappointing to the point of the main course being inedible Again we were met with rudeness and aggression We would not recommend this place to anyone unless there was a change of ownership Overpriced for the basic accomodation and very poor evening meal The surroundings and gardens were stunning