Goblin Hill Villas at San San

Our normal stay in Jamaica is usually with a hotel chain….until this past week. Goblin Villas was such a breathtaking surprise and will have us rethink our future vacation bookings. Our only discomfort was the occasional presence of small lizards within the villas; but this is a tropical environment so they come with the territory, literally. But, aside from these little distractions, Goblin Hill was a total joy and we’ll be return guests. The property was immaculate and the staff was very professional, catering and friendly. Kudos to Angela, Nina, Andrea, Noel, Ajai and Roy for making our stay a pleasant and memorable one. GP

It is with mixed feelings that we write this review. It was a property we were so looking forward to spending our 14 nights of pure relaxation. We booked a superior two bedroomed ocean view villa, which actually appears to be their only 2 bedroomed villa of this kind on the property with this panoramic view! Sadly the reality of this accommodation was sky light seeping through the roofs of the bedrooms upstairs, which in heavy rainfall drips of water came through. There was no Internet reaching this ( there best villa) until the 5th day of our stay. Pretty much every other day there was a water problem, no water to shower or flush the toilet, on some occasions when there was water it was cold. The pool area needed a good jet wash and the hammocks and sun beds needed to be cleaned. We could not use the pool area for these very reasons. A couple of electric outages, though these were short lived. The San San beach that is advertised open at weekends only, is a bit of a walk down the back of the property , out onto the street across a major road and a further walk, eventually on arrival you will find it is not worth the journey. Goblin Hill’s garden areas were well kept, and if you pay for an ocean view villa, it will keep you sane as you battle through everything else this property lacks. Despite the lovely staff trying to remedy these issues mentioned, sadly Goblin Hill does not a appear to be a property that is loved by its owners, this is plain to see. We would recommend spending your hard earned cash at other establishments in the area that are well kept and until such time when Goblin Hill villas can manage to maintain the basic amenities and up keep to reclaim its place in the travellers market. To Note: all service shortfalls experienced were reported to the establishment reception on each occasion they occurred. We stayed 8-21 Feb’25, and there was very, very low occupancy during the time of our 14 nights stay.

I recently stayed at Goblin Hill Villas with my friend, Mihaela and our experience was nothing but disappointing. After a brutal six-hour drive from Negril, we arrived around 6 PM, hoping to unwind and eat some dinner. Upon arrival, the daughter of the receptionist escorted us to our one-bedroom apartment and took us to the terrace to enjoy the view. However, it was dark outside, and the glass doors leading to the terrace were left slightly open—about 40 cm. When we attempted to exit to the terrace, we could not see the glass doors at all because they were transparent and lacked safety stickers. Unfortunately, my friend hit her head on the glass door and immediately blacked out on the floor. The receptionist's daughter and the security personnel merely stood in shock, failing to offer any assistance or warn us about the hazard. We were fortunate to find ice in the freezer, though we had to request it. Mihaela was in extreme pain, unsure whether her nose was broken. Rather than recommending urgent medical attention, the receptionist’s daughter suggested we enjoy a culinary experience at a nearby restaurant—an absurd suggestion, given my friend's condition. The next morning, no one checked in on us, so we chose to seek medical attention in Port Antonio, which wasted our time since we had hoped to relax on the beach after our long journey. On our way out, we encountered the manager—a woman with long dreadlocks—who callously stated that our injury was our fault for not adjusting the curtains better. She did not even inquire about my friend's well-being, focusing solely on our payment balance—a shocking lack of customer care. Despite having safety stickers on other glass doors, none were placed on the door we had encountered. This is a serious health and safety breach on the hotel's part, and it reflects a blatant disregard for guest safety. For $300 a night, one would expect better. There was no offer to call a doctor, nor was there any follow-up to check on Mihaela’s condition; they seemed solely interested in collecting money. After three nights, the receptionist and security staff forced us to leave without any apology or acknowledgment of our distress. We noticed the manager literally hiding in her office to avoid confronting us. Additionally, I must mention several other issues: guests are only given one bottle of water upon arrival; after that, you must purchase your own—something I've never encountered at a $300 per night hotel. The kitchen was old and rusty, with pots, pans, and a cooker that appeared to be decades old. There was no complimentary coffee or tea, and the so-called restaurant was rarely open, requiring pre-orders a day in advance. There is no food on premises whatsoever unless you order in advance. It’s highly inconvenient if you don’t drive and you can’t walk anywhere to grab a snack if hungry. The pictures online are misleading—the views are nice, but apart from that, the entire property feels rundown and in desperat

Please don’t change a thing….. Goblin Hill is a time capsule in the best way possible. We’ve stayed here 4 or 5 times over the past 20yrs. It’s not a “vibe” but rather the real thing. It is and has always been a lush, low key, preserved tranquil oasis that can’t be matched.

It is with mixed feelings that we write this review. It was a property we were so looking forward to spending our 14 nights of pure relaxation. We booked a superior two bedroomed ocean view villa, which actually appears to be their only 2 bedroomed villa of this kind on the property with this panoramic view! Sadly the reality of this accommodation was sky light seeping through the roofs of the bedrooms upstairs, which in heavy rainfall drips of water came through. There was no Internet reaching this ( there best villa) until the 5th day of our stay. Pretty much every other day there was a water problem, no water to shower or flush the toilet, on some occasions when there was water it was cold. The pool area needed a good jet wash and the hammocks and sun beds needed to be cleaned. We could not use the pool area for these very reasons. A couple of electric outages, though these were short lived. The San San beach that is advertised open at weekends only, is a bit of a walk down the back of the property , out onto the street across a major road and a further walk, eventually on arrival you will find it is not worth the journey. Goblin Hill’s garden areas were well kept, and if you pay for an ocean view villa, it will keep you sane as you battle through everything else this property lacks. Despite the lovely staff trying to remedy these issues mentioned, sadly Goblin Hill does not a appear to be a property that is loved by its owners, this is plain to see. We don’t recommend!

Unsere Villa war sehr geräumig, modern eingerichtet, mit Meerblick und Meeresrauschen, schöner großer Pool.Wirklich ein Erlebnis Frühstück jamaikanisch (Ackee/Saltfish, Gemüse) oder "kontinental" (Toast, Speck, Ei, Pfannkuchen). Umschwirrt von Kolibris! Wirklich ein Erlebnis!