The Covenanter Hotel

The staff was exceptional and the town was so amazing, cannot find anything wrong except we did not have enough time here!

Beautiful property, friendly staff and the dining was delicious!

Waitress was lovely but the chef was obnoxious. Ordered the steak, kitchen’s reply - No steak! Ok, the Sausages, mash and seasonal vegetables, but chips instead of mash. Kitchen’s reply - NO, must be mash. Ok. Order comes out - Sausages, mash and gravy. Asked waitress “Where are the seasonal vegetables?” 5 minutes later the kitchen sends out a very small bowl of peas. Nice little pub. Good beer and ambience, but would not order food again.

I stayed here for 3 nights during the cold snap in November. I had a problem with the original room that I booked as the door lock pad stopped working. A young fella (Declan I think?) got me transferred (upgraded) to the Bruce room. I also had a problem then with the central heating radiator not working properly in the bedroom. This was temporarily remedied with an electric radiator and so I was warm. The main radiator was fixed the next day. Since the January Trip Advisor review saying that the rooms were tired. They must have been renovated. Both my rooms were very clean and well decorated, with a really nice bathroom in each. All the staff, without exception, were excellent. Friendly, attentive and efficient. I ate in the bar each night. The food was excellent. Tasty, well cooked and plenty of variety. I hope to stay next year when I am up in Falkland.

Should have been an easy visit for a coffee. At coffee counter told to go to the bar and order. Told at bar need a table number. So two flat whites ordered and cake. Two cappuccinos and no cake arrive. When pointed this out the girl mumbled some nonsense about not having the right glasses! Cake did arrive in a mood. Upshot. Staff we dealt with were all young women who looked and acted like they would rather be elsewhere.

I am sad to have to write this review. We were visiting from New Zealand. We had two rooms booked, the Bruce and the Outlander. When the staff left for the night they switched the heating off for the whole building. We were absolutely frozen. Shivering and shaking cold! We even put towels on the bed to try and help, and were very close to sleeping in our car. We had ur daughter with us so it was extra upsetting. When staff arrived in the morning when it was time for us to check out, they turned the heat back on (lucky for them!) We asked for a partial refund as basic standards were not met. It was very hard to get hold of the manager and we were told to phone later, which we did.. but she wasn't there time and time again. We eventually (days later) got hold of her and she agreed to a partial refund but wanted a bank account number rather than refunding to our card. I provided a UK account number so it would be easier for them, the refund never came. I emailed twice more and they just ignored us. This place should be shut down with how they treat their guests. Just look at the other reviews. Also the tap in the bathroom dripped loudly all night and the place is run down with an uncomfortable bed. There also isn't a kettle. We are not fussy people by any means and I never leave bad reviews, but I don't want anyone to go through what we did. You should book somewhere else. The attitude of the staff/owners says is all.