Premier Inn East Grinstead

Tara at reception was fantastic, she advised us of things to do and places to visit,she was friendly, helpful and professional, a really good start to our visit.

We stayed here at the hotel at very short notice due to a leak problem in our home and myself and husband with our two young children had the leave our home at a very short notice, Louise the manager was outstanding during our stay , and the two night shift staff that was on - one being new to her role was very helpful and accommodating to our needs at this difficult time. If I could rate 10 stars I would. Thank you ladies for a lovely stay.

for a so called budget hotel (stayed in plenty budget and the other end hotels..4/5 star) This place is Supreme. Not 1 night or 2 nights,been here 12 nights,will be here another 2 months. When staff go beyond the call of duty ( without customer asking ) Always a 5 star ' hint ' I do not know ( obviously ) all individuals names ( ie the cleaning team) But,and who,not just today,Sunday June 7th 2025,every day,last 12 days. The friendliest staff team,I have ever experienced. Nothing,zero to much trouble. All the staff. Extra Special mentions,for ALISON TARA & FIN. thankyou plus whoever today's cleaning team,Inc the above 3 staff members who,without me asking or requesting; sorted something to make my stay even better. Thankyou ALISON Thankyou TARA Thankyou FIN also,Mo & Mr.D ! Rachel thankyou so much extra Special Zoe thankyou so much. Sam as well.

This is a lovely hotel in a good location, with free parking and good facilities. Alison was very helpful and really freindly, thank you!

As always, it was a good stay here. Alison (reception) gave us a very warm welcome. Remembered us from a previous visit. We Instantly felt settled, relaxed, and had a good nights sleep, and a great shower the next morning. We will be coming back.

very helpful, I paid and sorted an early check in and the receptionist loo was really kind and she helped me take my bags to the room. Thats above and beyond the role of a receptionist. Only 1 thing about the rooms that there are no plugs next to the bed and the USB sockets do t work. I'm glad I brought a long charging cable! It's handy having refill teas and coffee out on reception so we can just refill when we run out. The pub next door has great food, best pie I've tried at a pub!