Phoenix Palace Hotel

Nos costó bastante encontrarlo, porque el nombre y la dirección indicadas no aparecían en el navegador que hemos usado en China. Pero una vez allí, la experiencia estuvo muy bien: las vistas son espectaculares, parte de la zona del río y entre árboles. Prepárate para subir muchos escalones, pero merece la pena!

浴缸泳池全都沒有，你們涉嫌詐騙，房間衞生也是一般，千元就住了個快捷酒店，體驗極差！辦理入住的地方亂七八糟，熱**，吸煙的人滿處都是，和張家界沒法比，下次一定不會再來住，

Pros: - nice room - clean - staff helped me carry my backpack to room and took me to where taxi pickup point was - location is centre to everything - nice views Cons: - at the top of a BIG hill (it says elevator is provided but it only brings you to the start of what are a VERY long climb of stairs to your room) - nowhere did it say the room would only be accessible via stairs (saying they have an elevator is very misleading), only because I read a review which mentioned there were stairs did I make a special request to have my bags kept at reception as I wouldn’t be able to bring them to my room. Even though I booked and made my request in advance (via Trip.com’s process when booking), they did not even read it so I had to deal with this problem once I arrived. - wiring in the shower (not sure if it’s save or not, but made me uncomfortable) - due to my tier level with Trip.com I was told I would get; late check out, room upgrade and free breakfast. When they checked me in and I asked about breakfast they told me that I didn’t have it included. After showing them I did, only then did they actually look at my booking - terrible. I then asked about the room upgrade as the hotel was not fully booked and they said that this was the room upgrade… it was not, this was the room I booked (which is fine, I just don’t appreciate being lied to when you clearly didn’t look at my booking). Overall thoughts: - if you only have one small bag that you can carry with ease, then it’s great - if you have large/multiple/heavy luggage don’t book here! You can get a day ticket to walk up the hill (where the hotel rooms are) for pictures of the view - Trip.com please get this hotel to actually look at the bookings made and to honour special requests and tier privileges where possible