Rest and Relax Inn

the room had broken outlets and the A/c had issues and I brought it up to the staff.

The beds was horrible. Didn’t sleep well

When checking In the hotel the desk staff was not very communicative, really didn’t talk to you but just checked us in and gave us the key didn’t tell us what room unless we asked. Upon entering the room there was mold that was just painted over, mold still on the wall . We stayed here for about a week, and the room was never cleaned once, no fresh towels or anything , when going to the desk to ask for more (mind you they have a pool) , they asked where our old ones were . We were only given 2 more towels which was fine we didn’t use the pool . Upon checking out do the hotel the dest personnel was very rude and not communicate , asked what room and that the deposit would be refunded , never once told us if that was all of if they needed anything else . Very non-professional. Very poor customer service. Would never stay here again!!

The hotel itself was clean and the location was safe and accessible. The quality of the service received by front desk staff was poor!

The employees were very nice and helpful. The room was damp and the floor was wet due to moisture from the AC unit. The toilet seat was broken.

They have you initial all the reasons your deposit will be forfeited, and then put you in a room that already neets the criteria for the forfeiture. The walls were stained, the toilet loose on its mount, the light blinked on and off the whole time, the fridge was warm, and there was mold or something in the corners. I needed an accessible room. It was not ADA compliant. A regular tub with no hand holds to prevent falling and parking more than 80 feet away from the so called accessible room. Overall it was a horrible stay.