قصر فاس

客人很滿意！

酒店房間很好，服務也還行，酒店位置也不錯，餐廳據説是非洲排名前三，但試了一下晚餐的招牌菜感覺很是一般

GORGEOUS property, excellent service, fantastic restaurant, and great cocktails with a stunning view of the Medina. We were very well taken care of by Brahim and Madiha. Don't hesitate to book the Palais Faraj - you will not be disappointed!

This hotel looks real nice but appearances aren't everything. The room didn't have any heat - 53 degrees in the room with one duvet and tile floors. When we contacted the front desk at 4:30am on our first night, they came up and agreed the heat didn't work. They didn't offer anything to get us warm - they were going to let housekeeping know at 9am, which didn't help. The heat wasn't fixed an that evening I went to the front desk - they offered a space heater, which we got. Bottled water was supposed to be supplied but they said that only the water in the room when we arrived was all that was free. Plumbing isn't very good. A large window between the bathroom and bedroom woke up someone sleeping if the other person got up to use the bathroom. This is not a 5 or 4 star hotel.

The hotel has a take-you-away feeling and the courtyard is beautiful and relaxing, even in the rain. The staff is welcoming and accommodating. We had a lovely room, which was modern yet felt like a luxurious palace too. The shower was great; however, one morning we did not have hot water. We had dinner at the restaurant one night, which was just ok. They do have liquor license but the wine choices were all very average. The breakfasts were great and had a lovely view over the city.

The Palais Faraj was kind of a letdown. Our initial impression was great. We went for drinks at the bar and the lobby staff was excellent showing us where to go and even getting us an elevator. The first impression in the bar was also fantastic. We were seated immediately, and the head bartender was punctual in taking our order. That is when it ended. The head bartender seemed to forget we were there. We ordered another round and some food from one of the other staff members and it never came, despite the order being repeated by the staff member 3 times. It is possible there was ordering or translation barrier with the staff, which the head bartender could have easily resolved by actually coming by our table, but he seemed more interested in talking with his friends than giving us the time of day. I eventually got up, corralled the head bartender to pay my bill, told him it was the worst service I had thus far in Morocco, and left (and yes, it was the worst service in Morocco because it was excellent everywhere else I went).