Presulis Hideaway Apartments & Restaurant

Cosa dire se non che non andrei mai via e ci tornerei domani mattina. È come essere a casa coccolati costantemente da una cucina superlativa, con una qualità dei prodotti veramente elevata per freschezza, genuinità e bontà. Le camere costantemente pulite e riordinate, curate nel dettaglio. Servizi presenti come spa e area fitness davvero confortevoli. Ultimo ma non per ordine la gentilezza, cordialità, disponibilità e affabilità del personale/proprietari, sempre presenti, con cui è piacevole anche scambiare due chiacchiere. Organizzano eventi anche degni di ristorante stellato! Grazie infinite

Schönes Berg-/Skiressort mit Wellness Es hat alles gepasst. Erwähnenswert ist, dass es einen echten Barrista beim Frühstück gibt (inklusive)

Perfekt für den Familienkurztrip! Wir haben uns rundum wohlgefühlt. Besonders gut hat uns gefallen dass die Kinder mit Herzblut in das Konzept eingebunden sind (z.B. Bademantel und Hausschuhe sowie Kosmetikartikel für Kinder genauso wie für Erwachsene auf dem Zimmer, Massageangebot für Kinder, Schlitten- und Spieleleihmöglichkeit, auch die Kinderbetreuung war toll mit wechselndem Programm. Reichhaltiges Frühstück- und Abendbuffet. Kleine Verbesserungsvorschläge: Kinderschemel im Bad hat gefehlt, eine kleine Spiel- oder Bauecke in der Lobbybar wäre schön gewesen, Akustik im Schwimmbad und Restaurant verbesserungswürdig. Großes Lob an die freundlichen Mitarbeiter in allen Bereichen.

Nice but old building . Staff is doing his best .

Lage: Absolut ruhig im Böhmerwald gelegen. Die Gegend bringt viel Natur und es sind auch zwei Alpakas hier...niedlich. Also an die frische Luft, wandern und die Nahe oder weitere Umgebung besuchen. Zimmer: Absolut sehr saubere, moderne Zimmer. Die Einrichtung an sich lädt schon zum längeren verweilen ein. Betten sehr gut. Wir haben geschlafen wie die Götter. Bad modern, sehr sauber und groß mit Ritual Pflegeprodukte jeglicher Art...toll!, auch die Dusche...denn da passt jeder rein und wir hatten schon anderes erlebt.  Service: Absolut aufmerksames, kompetentes, hilfsbereites Personal. Das Frühstücksangebot ist einfach toll, alles vorhanden. Auf Allergien (Laktoseintoleranz) wird umfassend reagiert, so eine Auswahl wird selten angeboten. Herzlichen Dank. Wir hatten Halbpension gebucht und das Abendessen in Büfettform einfach der Hammer, tolle Auswahl und es schmeckt alles hervorragend. Also, noch mal an das gesamte Team...Herzlichen Dank...wir kommen wieder!... Und es gibt einen Willkommens Gruss als Getränk und es gibt eine Kaffeebar, auch mit Sekt und man darf sich Obst und belegte Brote mitnehmen und beim auschecken gibt es noch eine Flasche Wasser gratis. Haben wir noch nie so erlebt, tolles Haus!!! Kommunikation: WLAN sehr gut. Absolut stabile Bandbreite im ganzen Haus. 

We were quite disappointed with our stay at this property, which did not live up to the expectations set by its website. The property is marketed as a quiet, relaxing, and luxurious hotel/apartment complex, and given the high price point, we anticipated a premium experience similar to what we've enjoyed at other establishments in the area. Unfortunately, the reality was quite different. What we encountered was more akin to a traditional family-run establishment rather than the luxurious retreat we were promised. Upon arrival, we discovered that the room we had specifically booked through their website was not available. Instead, we were assigned a different room, which was far from what we had selected and paid for. The receptionist, who was polite, did show us an alternative room, but it was even worse: it lacked privacy and was directly in front of the always-busy pool. The room we were assigned was not listed in their catalog, as it is a new addition located next to the owner's apartment. It was far from the peaceful environment we expected, being situated beside the restaurant and above the main road—the only road leading to the property. The view was nothing more than the rooftop of the restaurant (probably a quarter of the beloved castle was visible). When we addressed our concerns with the manager, we were told they were considering “downgrading” the room, yet we were still charged the full price for the luxury chalet we had originally booked (ah no, they gave us one body lotion and a shower gel). This was incredibly frustrating and demonstrated poor customer service. It felt as though they didn’t care about our experience at all. Additionally, there were several other aspects that contributed to our dissatisfaction. The property lacks a genuinely relaxing and private area; music plays constantly, with the same tracks looping endlessly. The breakfast self-service area is small and cramped, barely accommodating four people at a time. Other issues we encountered included a balcony facing the road with a bright, powerful light that couldn’t be turned off, hair in the sheets, and even a contact lens left in the bathroom. Our overall takeaway is that this property, like many others, fails to deliver on its brand promises. Perhaps we were simply unlucky, but it seemed that no one at the property truly understood—or cared about—our concerns.