هياة هاوس فيشكيل/بوكيبسي

" I got the 2 -room trio because I needed extra space and I love having a kitchen . The room was super clean and smelled great. The staff was very friendly and helpful throughoutmy stay. I specially appreciated how attentive they were. The breakfast was fresh and had a good variety- a great way to start the day. I highly recommend this place!"

To the Hyatt House Fishkill Team – In February, I learned I would need a double mastectomy. As a family, we knew I’d need a quiet, restful space to heal, something nearly impossible at home with six dogs and family living with us! So, I started searching for a “home away from home” nearby.
 I called every extended-stay hotel in Fishkill that offered a one-bedroom suite with a kitchen. I had a very specific vision: a space where my wife could relax in the living room while I rested in the bedroom. I asked a lot of questions — and one hotel stood out from the rest: Hyatt House Fishkill. Not just because of the amenities, but because of Jennifer. I must’ve called her six times to confirm details. She never sounded annoyed or rushed — only kind, patient, and compassionate. She understood I would be recovering from surgery and treated me with such care that the choice became clear: Hyatt House it is. We booked for Sunday, May 11th and on Monday, May 12th headed off to the hospital. After just 23 hours, I was discharged, and we returned to the hotel. We ended up staying until Friday, May 30th. Now, a few days later, I want to share our deepest gratitude with the entire staff: housekeeping, front desk, kitchen, maintenance, everyone. We didn’t have to worry about a thing. Breakfast was not only delicious, but part of our healing routine. Each morning, Deb and I made coffee in the room, then headed down to enjoy eggs, pancakes, sausage or bacon, waffles, oatmeal (my favorite), fresh fruit, yogurt, bagels, cereal, everything we could have hoped for.
 Living just five minutes away made it easy to bring our grandson for an overnight. Deb took him swimming in the pool while I watched with joy. He saw me healing, smiling, and laughing. For a child, that’s everything. Friends and family came to visit, bringing dinner and love, and there was plenty of space in the living room to watch a movie and just be together. Several staff members truly made our stay unforgettable: * Avery – Always welcoming the day with her bright smile and vibrant energy. * Jennifer – Kind, thorough, and full of heart. She made everything easy from the very first call. * Rosario – Checked on me every day with such genuine care and made sure we always had clean towels. * Elizabeth – Helped extend our stay and fixed a mistake I’d made with no fuss. * Chris – The first face we saw when we checked in. He placed us in a ground-floor room, which made everything easier.
 There are so many others whose names I didn’t catch — but every single person made us feel safe, seen, and supported. We’ll be back soon with our grandson for a little “staycation” with movies, swimming, and more memory-making. From the bottom of our hearts: Thank you for making such a difficult time feel calm, healing, and even joyful. Warmly,
Julie and Deb

Everyone was very hepfull from the front desk to housekeeping. This even though they were very busy. I would definitly stay there again.

Very good location to see the fall leaves and other things in the area. We'll maintained and clean. Wonderful staff. Would recommend. Breakfast each day is well above what you would expect!

The hotel was clean. The staff was friendly. It is close to the highway for easy access. Close to everything…Walmart was right across the street.

My experience at the Hyatt House Fishkill/Poughkeepsie was a true story of two halves: excellent service from one associate and a complete failure of leadership from management. The Good: Above and Beyond Service I need to start with an immense thank you to Kyra at the front desk. When I realized I had accidentally left my wedding ring in the room, Kyra personally took the initiative to search for it, found it, and called me back within the hour to confirm it was safe. Her trustworthy, proactive service was truly 5-star and completely saved what would have been a devastating trip. The Bad: Operational and Managerial Failure Unfortunately, the rest of my experience was severely disappointing. The service issues began immediately, with a pre-requested crib and amenity not being set up or ready upon our arrival. The critical failure, however, came from the property's leadership. When I escalated these concerns—including the initial miscommunication and service failures—the General Manager never responded to any of my attempts to contact them. The complete lack of accountability and communication from the management team was unacceptable. The Final Resolution The issue was only resolved after I escalated the case to the World of Hyatt Concierge corporate team. They were professional, apologetic, and provided a very generous resolution to compensate for the stress and the local management's failure to engage. In summary: The local hotel has wonderful, diligent employees like Kyra, but if you have an issue that requires management intervention, be prepared to escalate it directly to Hyatt Corporate. This is a solid hotel that is currently let down by its leadership.