Homelink Firenze - De' Medici

Costumer service was the worst, trying to scam me to pay extra fees for late “arrival” even though I have done online check in two days prior to my arrival and they didn’t send me the room entry details on time and I had to chase them to send me the details. When refused to pay the extra fees that are not mentioned in the policy, the customer service told me that if I have any problem with my room they aren’t going to offer any assistance unless I pay the extra fees. The room has mold on the walls and there is no rubbish basket in the room and nor a mirror. It says private bathroom but it doesn’t mention in the description that it’s outside the room, in a corridor where there are other rooms so it’s not really private. There is no shower cabin and there is a small towel on the floor to block the water which certainly was not helping.

位置一般 離電車站需要走十分鐘的樣子。床單不太乾淨 我甚至看到了沒洗下去的血漬。。。。。全程沒有見到工作人員，全是電話和郵箱溝通和付款，我們是中午十一點到的，給工作人員打電話她告訴我們門鎖密碼然後允許我們進去放行李，這一點很好。

A very nice room just like the pictures provided! The host answer our requires swiftly and gave clear instructions for us getting into the room. But the location is a bit far from the main tourist spot. Located in the residential area, we need 30 mins to get there by bus or train.