Mercure Firenze Centro

Location was easy to get to the city centre

非常好的酒店🏨。酒店就在火車站的邊上，走路2分鐘就到了。酒店衞生好，服務好。有一次性拖鞋和浴帽。前台小姐姐還給我們升級了房型，超級好啊👌另外，酒店大門對面街邊的牛排館非常正宗，好吃😋

Location is great, near train station, but everything else is not up to standard. Do not recommend this hotel at all. How is this a 4 star hotel? It should just be a 2 star or 3 star hotel. The rooms were run down, air conditioner not working, it was so warm at night! Complained to the staff but they insist that there is nothing wrong with their air-conditioner. We experienced blackout one of the night, and have to call the front desk for help. Took them more than 30 mins to resolve it and they still expect me to pay for the night stay. Toilet door cannot be closed properly, there is only 1 bottle of 2-in-1 shampoo and shower foam in the toilet. No hair conditioner, no toothbrush provided. The rack in the toilet was slanted down and I couldn't put my facial form on it as it kept dropping down because its slanting down. Housekeeping was horrible, they didn't even replace my paper cups meant for brushing teeth. Tissue papers were also not replenished. Bottled water provided in the room was not free and they didn't indicate nor inform beforehand. I was asked to pay additional 9 euros when I checked out of the hotel. Do not recommend this hotel. How is this even a 4 star hotel rated by others?! Ridiculous hotel and service.

房間還挺大的，位置超級便利，就在火車站對面。也沒有什麼安全問題。佛羅倫薩不大，景點基本步行都可以到的

地理位置絕佳方便，去火車站、吃飯、超市都很方便。前台服務人員超級熱情，一樓公共區域很大適合休息，還免費提供咖啡、茶和水。房間很小，洗澡間有點侷促，不過該有的設施都有。就是房間無窗，衹有落地門，關門房間很悶，開門進一堆蚊子，要命

各方面都很不錯，房間你家寬敞，帶一個寬大的陽台。床也很舒適。冰箱裏的免費飲料每天都會補充。大堂也有咖啡機隨時供使用。工作人員也都温文爾雅。唯一有點小小的不便捷的就是洗臉池的水龍頭沒那麼符合人體工程學，使用起來手總是容易撞到。