مراجعاتC-Hotels Club

Ottimo hotel mi sono trovato bene

立地が良かった。

酒店很好 工作人員熱情 位置優越

駅から近い。部屋は広めで綺麗。シャワーの水圧も問題なし。スタッフの方々もみんな親切でした。 唯一マイナスポイントを挙げるとしたら、ティッシュが置いていないのと、お水は有料（€1.5）というところだけです！でもそれらは気にならないくらい良かったです！

깔끔하고 룸 컨디션이 매우 좋았어요 ! 엘레베이터가 있어서 쉽게 이동했습니다. 큰 캐리어 두개를 펼칠 수 있지만 조금 좁은 것 같아요. 냉장고는 있지만 매우매우매우 작고 시원하지도 않습니다. 냉동의 기능은 없어요. 그래도 체크인 빨리 해주셔서 편안히 묵고 갑니다

夜中のチェックインだったが、フロントスタッフが、部屋までのエレベータを把握しておらず、何度、確認しても部屋番号のない方を案内され、最後は自力で別のエレベータを探し出してやっと辿り着いた。 あとは、普通で駅に近い事が良いぐらいだった。

DO NOT STAY AT THIS HOTEL GROUP!!! To begin, I go back to our check in on 6 May, where I had booked a four night stay to check out on 10 May via Trip.com Upon checking into the room I gave feedback that the room condition was not ideal. The room had a smell, the wall paper was peeling, the window was set so high that it was above our shoulders (my friend and I are both 1.79m tall). I asked if there was a chance to change to a different room as we acknowledge that Florence hotels may have different configurations due to the old buildings. I was told none was available during our stay and it was impossible for a refund - partial or otherwise. Disappointed and unable to accept the condition of the room as it was vastly different from the pictures on the website, we moved to stay in another hotel while keeping our room at Club Hotel. At all times we had placed the DO NOT DISTURB sign at the door. On the day of check out, we returned the key and checked out at the reception at 9am, we wanted to go back to our room for one last check to make sure we didn’t leave anything behind. The following ensued: The front desk staff could not find my name in the booking. And then we asked for the key back to go to the room. The staff refused to let us go to the room and didn’t offer any explanation. They kept saying no but with no effort to explain. I insisted that I had the right to go back to the room since check out is only at 11am but each time they refused. Finally I called the police to lodge a complaint out of frustration and a lack of transparency. At that point after I called the police, the staff said they will accompany me to the room to check the safe etc. When I reached the room I was shocked that someone opened the door: there was another guest staying in our room! It became very clear then why they did not allow me to go back to the room as the hotel had SOLD OUR ROOM to some one else. I want to address the following points: Why did a supposedly four star hotel SOLD my room without letting me know. It’s improper, dishonest, unprofessional and unbecoming of a major chain hotel, while the staff refused to explain or be transparent about this situation. Why did no one at reception, housekeeping (they were also around) say anything about the room having been sold and just be honest about it. Instead they were dodging our questions and basically ignored us until we called the police. Why did people go into our room despite the DO NOT DISTURB sign at the door. I’m have already written to the hotel management and tourism board in Florence but no one have given me any response, it has been a week already. DO NOT STAY AT THIS HOTEL GROUP!!!

還不錯吧。。。。。。。。

두오모와 좀 반대방향이긴 하지만, 기차역 바로옆이라 편해요. 어짜피 도시가 크지않아서, 다 걸어다닐만 해요. 저녁에는 기차역앞에 노숙자들이 좀 있어요. 호텔방을 계속 리모델링중인지, 화장실에 여기저기 미완성된 부분들이 있었어요. (샤워기 헤드가 없다던가..) 방은 작지만 깨끗한 편이고, 직원들은 대체로 친절했고, 조식은 잘 나오는편이에요. 편의점이 바로옆에 있고, 조금만 걸으면 유명한 스테이크집도 있어요.

如前面評論所説，樓下就是超市和有軌電車，前往市中心火車站非常方便！ 房間設施齊全整潔，餐廳無論零點還是早餐自助都出品超讚！ 不到700一晚的價格，在歐洲太值了，超級推薦！

歐洲房子隔音不好是通病 其它都ok 離火車站很近

環境很差 隔音特別差 隔壁正常説話的音量都聽得一清二楚 而且這裏每個房間都是這樣 我換了三個房間一點改善都沒有，別來

話不多説，不推薦哈哈哈

非常滿意、而且和預訂的房間一樣、以後還會繼續入住……