Home2 Suites by Hilton Jackson Flowood Airport Area

Terrible! TLDR: Issue with guest safety and security and no effort to resolve the issue. The toilet also didn't flush properly and the TV turned on twice in the middle of the night, making the room very bright and waking people up. We were in the middle of a 2 day drive. We had several issues but the biggest was being awakened by people trying to enter our room a couple of times. Once I got my small child back to sleep, I called down to the front desk and asked if someone else had access to my room and was simply told yes. They had checked someone else into our room even though we had been in the room for hours. The agent was apologetic but offered no resolution. I emailed the GM the following day, detailing our issues and concerns with guest safety and requested a full refund. I was told this situation didn't warrant a refund but she gave me Hilton points. I rarely travel with Hilton and certainly don't plan on staying at this hotel again. I'm shocked that a GM would respond that way and showed that she clearly doesn't care about guest safety. I asked for the contact information of her supervisor or corporate. I didn't get a response so I had to follow up and was simply told that she forwarded it on. I got a call from her supervisor but I have been unable to reach him. I have to be transferred to his office and he hasn't answered the phone and I'm unable to leave a message. So I've been going in circles. I emailed the GM again asking for a specific email address and a contact at the Corporate office. I would strongly recommend staying at a different hotel in Flowood/Jackson. There are a lot of other options that likely will protect your safety and belongings.

Everything was phenomenal. The EV charger not working was the only downside. Had to charge elsewhere.

Great hotel, I’ll stay there again