Hilton Garden Inn Jackson/Flowood

LOCATION WAS GOOD. PROPERTY I GUESS WAS DOING SOME UPGRADES. THERE WAS ALOT OF BOXES IN LOBBY. OUR ROOM THE OFFICE CHAIRS ARMS WERE COMING COMPLETELY APART. THE ELEVATOR WAS MAKING A LOUD NOISE SO THAT WAS A LITTLE SCARY. FOR A HILTON GARDEN INN I WAS EXPECTING A LITTLE MORE.

The shower area was so dirty and old. The chair in the room was so damaged. There was no complimentary breakfast as you would normally expect in a hotel in this medium class. I will not stay here again even though it is in a convenient location. Definitely choose another hotel.

Very rude staff (check in and check out was the same female) , rooms are old (ceiling was discolored), bathtub had hair and the bed was uncomfortable! They need to tear this hotel down and start fresh( throwing in some new end tables won’t be enough) plus the hotel has a moldy smell that feels dirty. The last stay , we had ask for a late checkout due to a work call (front desk said absolutely ), during my hour call, the staff kept knocking on the door and the front desk kept calling and interrupting my call. Too bad the phone was broken so we couldn’t answer. This time, when we checked in, our keys didn’t work, then at checkout our $10 my way benefits didn’t apply and she couldn’t be bothered. I know 4 nights a month is not a lot but we are done. After the last time we started staying at another brand hotel, thinking maybe it had changed we gave it another try. Nope

Very clean and in a good area

I enjoyed my stay.

Just what we needed for a quick overnight stay near the airport.