OYO Gran Canaria Hotel

the hotel was closed down when we got there

Very poor experience This is the worse hotel i have ever stayed at the owner was not professional and tried to rip me off for a room and had a bad attitude at the point of checking in as it was done through a third party. Will never use this hotel again and i would urge everybody to avoid like the plague.

I had booked a late check in (between 00:00 and 01:00) just after midnight on Saturday. I arrived before check in opened (14:00), about 12:30, and spoke to the owner. I asked about early check in - they confirmed my details, checked the room, and advised it was still being prepared so would be a late check in as planned. I visited my friends room on the top floor (they checked in the day before) - it was dirty, cracked plaster, radiators hanging off the wall...not a great start - but it was what I'd booked. So ran with it. I went off to the wedding, and then received a voicemail at 21:08 advising that my room was no longer available. What?!? No offer to find something else. No help. No room. My mate told me the overheard the staff saying the day before "someone's sleeping on the street tonight, we've overbooked again!" Absolutely disgraceful, and no remorse.