Hotel Terme Providence

I booked this hotel for a short stay in order to visit the Poseidon terme that ischia is popular for. The hotel is very cute and in a great location in proximity to the terme. It’s not very close to the centre and services are limited but the staff was quite friendly. The check in time is noted for 12 noon but we arrived around 1145 and was not able to get into a room until almost 3 pm. The room was very clean and efficient but very hot as our air conditioner was not working. Staff encouraged us to wait it out that the heat was not so bad and we were advised that they would call a maintenance person to come and look at it. We were able to have a couple of cocktails at the hotel bar and left the hotel for several hours and returned late in the evening And the room was still very hot. After much back-and-forth, we were able to switch to a new room, but the shower in the new room did not have hot water. All in all I would book the hotel again only as a last resort or for convenience, not for service or an upgraded stay of sort.

Well firstly if you are English I would think very hard before you visit. My first encounter with the older lady with glasses was terrible,I asked why there was no water available to refill my water bottle and why water was not free as in other hotels(2.50 euro for a small bottle) she looked at me and asked me to speak in German as she apparently did not understand English. Well that summed up our visit, English is not understood apparently with any staff,they should update that fact and say that only German and Italian are welcome. The room was Horrible dated and dirty,The shower door was broken for the duration of our stay. The bed was uncomfortable and we got bitten by bugs,no Loo rolls left on occasion and also no shower gel or soap. The food in the restaurant was at best poor and the potatoes from the garden of the senses as described on the menu were served every evening. The inflexible dining option was like eating in a care home and it was a bit like Faulty Towers. Breakfast cold scrambled eggs and vile cold bacon.No hot food was available at breakfast at all if you are not keen on a continental buffet then hard luck. Bar service was slow and some of the female staff had a definite attitude problem and were borderline rude. The pool however was ok although it would be classed as dangerous in many places as there are unmarked steps that separate the deep end from the shallow part. Plenty of sunbeds on offer though, Would not return if you paid me.

Incredible hotel. Wonderful staff, food is exquisite; service is tremendous. Very clean hotel, fabulous pools, spa and the views are quite stunning. Loved everything about it. Definitely an elderly clientele, but this makes it quiet and suits our holiday needs.