Hyatt Centric Las Olas Fort Lauderdale

這是我在攜程網訂酒店最差的一次體驗。在Fort Lauderdale住一晚，第二天上郵輪。當晚完全沒有休息好，半夜一點多被敲門聲驚醒，之後安靜了，以為週末有人可能玩嗨了敲錯了門。半小時後又被排山倒海的敲門聲嚇到，感覺酒店着火了，跳起來一邊開門一邊想着要帶些什麼逃生… 開門見一男一女自稱是酒店保安，要查看我們的護照，此時左右隔壁和對門的住客都開門探頭。在登記checkin是我們的護照已給櫃枱看過且做了copy，為何半夜三更還要重複查？我們説明情況，那男的打對講與酒店內部講了一會兒，然後就説沒事了，我問你們在搞什麼？他説是系統問題與他無關，一句sorry也沒有走人。被嚇得不輕睡意全無，下樓到櫃枱問個究竟，原來有位同名同姓的人也這天入住，即便如此中間名不同，訂單號也不同呀，她在手機上拿到開門密碼，幸好我們的門是反鎖的，她又是晚上到；白頭我們外出她就可以進來了。酒店如此烏龍，半夜如此騷擾一句道歉的話也沒有。這家酒店此生不會再光顧！

Wow, this our first stay with Hyatt’s Centric brand, and we are blown away by the Fort Lauderdale Las Olas property. First impressions are wonderful as you enter. This entire property feels very upscale! Friendly encounters with valet, front desk,lobby bar and housekeepers. No issues with housekeeping, mind you, we immediately took showers after the long plane ride, and wanted extra for tomorrow morning. Our double queen room and bath are spacious ,airy, sparkling clean and smell great. We are also loving the comfy centric robes that are in each room. Our room on the 14th floor has a great view of the pool and river! The personalized welcome letter at checkin is a very nice touch as well and we took advantage of using the complimentary Tesla car service mentioned in it. We are here for one night and hopping on a cruise, so really disappointed not to be staying long enough to try the Room Nine 01 cocktail experience or the rooftop pool and bar. We decided to stay in and have dinner at the hotel restaurant and the food was great! We also enjoyed a refreshing cocktail at the lobby bar and speciality coffees in the morning. Slept well in our quiet room and the mattresses were so comfortable! Special shout out to Alex, our bartender/barista! We will be back soon for a longer stay!

Every morning we were greeted with a smile from Alex at the coffe bar, amazing customer service!!! He was able to answer all our tourristy questions.

We have had to cancel our reservation, due to us not receiving a visa appointment in time for our confirmed travel dates. In sharing the challenge we are faced with, with the team at Hyatt, we were so relieved when they graciously honoured a penalty free cancellation. Unbelievably grateful for the hospitality, albeit that we are now unable to experience Hyatt Centric as planned, but we have every intention of visiting the establishment soon. A special thank you to Jeffrey Katz for his consideration, understanding and kindness. Lindsay Roberts Gray

Alex, the bartender at the Harborwood provided awesome customer service and great recommendations ! I would definitely recommend staying at the Hyatt Ecentric.

Our experience here has been amazing! Hotel is amazing and the staff is even better! From check in to lunch. Thank you Hyatt Las Olas!