Hyatt Place Fort Myers Forum

Let me say over the years I have stayed at many Hyatt's and it was always pretty decent. But this place was dirty and outdated! Everything is old, only one ice maker for guests on the second floor. Hallway carpet is dirty and stained. Hallways smelled like ****. Honestly, for a Hyatt I was shocked. They need to completely remodel this hotel as it needs serious attention. To make matters worse, every night a homeless lady was allowed by staff to sleep on the lobby couch. I don't think there is any management paying attention to this place. I could go on and on about the things that are wrong in this place. I will say, the breakfast staff was amazing and kept everything very clean in the breakfast area. Food was pretty good.

Had to be moved to multiple room which is a huge inconvenience. Rooms, hallways,bathrooms were not clean. TV's didn't work.

The hotel was in decent shape for it's age, our room was clean and comfortable as we would expect. However, the lobby, hallways, elevators, and all common areas had no air conditioning. Apparently,it has been out for more than 8 months. This is unacceptable, and not what I would expect from a Hyatt property.

The condition of the hotel was mediocre. Fabrics on the sitting furniture were worn out and stained both in the lobby and the room. The breakfast was good. The cleanliness of the room was doubtful. This would be good for a quick overnite stay. I strongly suggested they renovate this hotel. The location is very good with restaurants and shops close by. My stay was just overnite, had a funeral to go to the next day.

DO NOT STAY HERE. THEY ARE ROACH INFESTED. I'M STILL WAITING FOR MY REFUND OR A COPY OF A REFUND RECEIPT AND HAVE NOT RECEIVED IT. BOOKED A ROOM. UPON ENTERING, IMMEDIATELY SPOTTED ROACHES (BROAD DAYLIGHT) IN THE BATHROOM AREA GOING BEHIND THE MIRROR. IMMEDIATELY ASKED FOR ANOTHER ROOM. THEY GAVE ME A ROOM ON A DIFFERENT FLOOR AND NOT RIGHT ABOVE THE ROOM WITH ROACHES. I ENTERED 2ND ROOM AND IMMEDIATELY SAW BIGGER ROACHES. AT THIS POINT, SIGN OF INFESTATION

The room felt outdated and wasn’t as clean as we hoped. We noticed stains on the bed and carpet and a musty smell upon entering. Asked to change rooms and second room wasn’t much better. The staff, while not rude, didn’t seem very engaged or helpful. Pool was full of bugs. The only positive thing I can say is the coffee & daily breakfast was convenient and good