Ben Nevis Hotel & Leisure Club

The hotel is looking and feeling very tired and dated and in serious need of upgrading.  They’re charging 2025 prices for 1980 standard services.  They clearly cater for bus tours and large parties which are not there to appreciate where they are and their surroundings.  There was serious problem with running hot water in the room as well as in the showers in the spa.  I overheard many guests complaining about no hot water in their rooms at reception.   Breakfast was very disappointing, they offer a continental selection of one type of cold meat and one type of sliced cheese with pan loaf bread!  Fort William boasts artisan bakery’s so no excuse there.  During breakfast very loud 80s movie themed music is blaring, the dining room is so big there’s practically a speaker above every second table.  When asked to turn it down we were met with a standard reply, “I was just asked to turn it up”. Totally unbelievable.  Due to the large parties tables are not cleared fast enough nor cleaned, we had to clean and set our own table before we could eat and this is where we were directed to sit. Waiting staff are clearly not trained nor directed appropriately for a hotel boasting a high standard.  We were not encouraged to dine in the hotel at all. The exterior of the building is not only showing signs of disrepair but is also very dirty. They are missing the B in the main signage and is the first thing you see on arrival.   Positives:  the room was clean although all views from most rooms do not look out onto anything nice.  Temperature of the pool, steam room and jacuzzi excellent.  The lounge bar appeared to have the best atmosphere and felt like a highland hotel. Would I recommend this hotel? Definitely not!   Would I stay there again? Definitely not!

新年第一天踩雷了，環境還可以，但是其他，基本上參考國內90年代縣級招待所的水平，沒有Wi-Fi、沒有空調，被子上一股發黴的味道……

酒店和圖片差距大 十分破舊 床墊塌陷 水龍頭也半壞了 房間隔音很差 年久失修的感覺 還不如國內的二星快捷酒店 大跌眼鏡

自駕途中無奈的選擇，酒店很老，性價比超低。

很吵，設施陳舊

Very good location to city center and other attractions. Good service, also the swimming pool and jacuzzi were clean and was warm.