هوموود سويتس باي هيلتون فورت وورث-نورث آت فوسيل كريك

Rooms needing upgrades the paint on the wall is old and was peeling from the wall. And we heard someone running up and down the hall

This hotel was an absolute nightmare from start to finish. The entire place was undergoing nasty renovations, leaving it in complete disarray. The room itself was a disaster, completely unfurnished, with mold creeping through the showers and vents. The doors were broken, and the carpets were riddled with disgusting stains. Even the bedding was stained, adding to the overall filth. Cockroaches were crawling on the walls, and their wings were disturbingly stuck in the vents. The walls had holes, the faucets were leaking, and the microwave still had leftover food inside. The countertop was smeared with stuck-on cheese, and the refrigerator had a broken handle. Every corner of this hotel screamed neglect and filth, making it an unbearable place to stay. To make matters worse, my family had to scramble to find another place to stay that night. Despite purchasing two nights, I still haven’t been refunded for the stay. The hotel had no manager on-site throughout the weekend, and the general manager only works a 9-to-5 schedule, leaving no one to address the situation. Finding another hotel to accommodate my family was a struggle, and the alternative wasn’t much better. As a Hilton Honors member and Hilton Grand Vacations owner, I’ve never been treated this poorly. The entire experience was beyond disappointing and completely unacceptable.

Renovation is a ‘home run’! The service providers here are excellent. Edgar, front desk person, was on point upon arrival. He saw that one of their unrenovated suites was assigned to us, but quickly made the change to a newly reno’d. This saved us - the room was scary & not in a fun, Halloween way. Dirty upholstery & peeled, severely chipped nightstands, lamps & coffee tables. The new suite was clean, modern-design aesthetic & seemed to have everyth we needed, when we needed it. Even plenty of salt & pepper for our takeout (ever have a room with 1 packets of salt & pepper each - translating to 7 grains of pepper). Breakfasts were delicious every day too. The staff worked diligently cleaning behind guests dining, truly focused on the guest outcomes. Preparing food & tools as needed, politely & planned. Even housekeeping was on board with ensuring our room had hangers, towels, etc. Service with a smile here! It seems everyone absolutely deserves & appreciates the renovation dollars Hilton awarded. We stayed 1 week for work & our reservation was saved by this reno. Be patient, perhaps the lobby will be soon (upholstery on armed furniture is very dirty & ‘off putting’ to enjoying any lobby food/drink as it doesn’t communicate ‘fresh & clean’. Bonus: basketball half court! Yay! Workout room clean, well appointed w/water machine, clean towels, had excellent equipment & space for a self-satisfying workout. Pool needs a heater. While temp outside in the 80s, pool was way too cold to be considered anyth but a cold plunge, & it was fairly small tho attractive. I know this modification will be expensive, but hopefully Hilton decides this location is fully-funded soon to receive this much-needed pool upgrade.

It’s an older hotel like many people have mentioned. The treadmills don’t work in the fitness center and nobody cares. We had to ask to get silverware and pots and pans for our room (and it’s an extended stay hotel). We had a non-working telephone in our room so we had to either call the front desk from our cell phones or walk up there and then again, no one cares because the people working the front desk would rather be looking at their cell phones than helping guests or answering the front desk phone. There were roaches in the bathroom. One was inside the toilet! Our room was fairly quiet with the exception of the whining dogs in the room across the hallway. We were on the first floor because when we checked in, we were told there were no other rooms available. (My husband asked for a top floor room) Our stay was not cheap by any means-we stayed 6 nights because we were in town visiting family. For the price we paid, this should’ve been a much better experience.

The property was fine for the large amount of space. But I was overcharged and the room had lots of problems. The staff was fine but uninformed about pricing.

The staff was very nice but the hotel could use some serious TLC. Stains on the couch, lampshades, and carpet, small holes in the walls, and the elevators were questionable.