Grand Hotel

Had an amazing stay, would highly recommend staff was very friendly and helpful.

Date of holiday : 7 October - 21 October 2024 We would like to submit a review on Grand Hotel, Forte Dei Marmi on the above dates. We arrived at Grand Hotel on 7 October 2024 for a 7 night stay. On 8 October whilst travelling back from Viareggio my wife suffered a stroke and was hospitalised for 4 days. This resulted in having to stay a further week at the hotel. We would like to express our thanks for all the help and kindness shown to us by all the hotel staff which eased a stressful situation and made it a much easier time than would otherwise have been the case. In particular we would like to mention Aitor Lopez and all his wonderful staff for the kindness and compassion shown to us. We would also like to mention the staff on reception for all their help in securing an additonal week's stay for us. Peter and Jean Wigley

My husband and I had a lovely week at the Grand Hotel at the end of September for our wedding anniversary. We booked with Jet2 from Manchester and the whole experience was good with no delays at the airport and arrival on time in Pisa. The coach to the hotel was very organised & the Jet2 rep was helpful on the bus before we departed the airport. He later visited us at the hotel and gave us useful advice for visiting the local tourist sights. The hotel is very Italian, clean and well maintained. Great pool area (despite it backing onto main road). Our air conditioned room was comfortable and kept very clean daily by the maids. Good breakfast selection at the hotel is served indoors or poolside and there's plenty to eat at the self service buffet with helpful staff to look after you. Staff are very friendly & helpful on the reception desk & behind the bar. After reading the previous reviews before travelling we bought the correct travel plugs, the plugs are not standard European plug sockets, they are 3 pin sockets not like the rest of Italy or Europe. Bike hire is available-bikes definitely rule - very popular.There's a great cycle path along the front passing lots of towns and villages. Very easy riding. Great location to town, beach, there's an array of restaurants in the town at a range of prices, bars and designer shops. There is a pier near to the hotel with lovely views back to the mountains and we saw a beautiful sunset. The beach clubs were closing when we arrived, 28 Sept-5 Oct, due to the rainy/dull weather. We took a train to Pisa & Florence from Viareggio- we chose to get the E1 bus into Viagreggio , more choice of trains. There is a great train service in Italy, we used the trainline app to pay for our tickets. I wouldn’t recommend walking to the local station. Pietrasantra was recommended by friends, took the E35 from the town centre near the pier. It was a lovely village, worth a visit for a few hours. Before we realised how easy the trains were, we took the E1 bus to Lucca, well worth the visit. Recommend download bus app AT (autolinee toscane) & you can pay on bus with your debit/credit card. They call it tip/tap-contactless payment. Don’t forget to Tap when you get on & tap again when you leave. If you get on another bus the same day it will work out your journeys for the day-very easy. Overall we had a wonderful stay, it would be lovely to go back.

It my firsttime.and i enjoyed..

Position was great but needs a revamp asap

Not a 4 Star !Dated and basic,no Iron and reception will not let us lend one ,no kettle or tea and coffee making facilities ,broken TV ,no dressing gown or slippers ,WiFi hardly works ,no excursions so if you want to visit Pisa ect you have to get a bus then a train , you have to pay to use the beach. Staff rude and dismissive,breakfast ok,Barman fantastic and hotel very clean.We left after two days and decided to spend the rest of are holiday in a decent hotel.