Steigenberger Airport Hotel Frankfurt

早餐豐富，房間乾淨整潔，機場巴士每二十分鐘一班，免費，酒店有中國員工，前台熱情周到，如果趕早班機還有early bird早餐。

I've travelled more than 100 countries todate and have stayed in more than 15 different hotels in Germany. In terms of service level, the hotel staff during check in wasn't that friendly nor warm at all. The Staff even took deposit on my debit without informing me (she only mention about hotel tax). She only inform me after I noticed EUR80 being deducted and asked her about it. On the day I left on 26th Apr at around 6am, there was only 1 staff at the counter but he was at the crew only counter. He rejected my request to store my luggage with the hotel even though I will be returning in a week's time and check in again on 2nd May. He didn't even bother to check my next booking and simply told me to store it at the airport. The hotel also deducted hotel tax for 2 persons even though I was the only one checking in on 24th Apr. I emailed the hotel about this and agreed to rectify this overcharge (by the hotel) when I check in on 2 May. Unfortunately, I injured my ankle on 28th Apr while travelling around Munich and have not recovered since. As it is very inconvenient for me to drag my big luggage together with an in injured leg (I have been limping), I had to book Hilton hotel which is located much closer to the train station and the airport. Obviously, Steigenberger rejected my cancellation request since the booking is non cancellation. Well, for the sake of my poor ankle, I have no choice but to forgo the close to US$400/- paid upfront to the hotel. But never never again will I ever book this hotel again. Btw, Staff at Hilton and the other hotels I've stayed in the last 1 week were much more friendlier and helpful. Hilton is even willing to store my luggage for 12 days.

24小時接駁，轉機很方便，房內佈置、備品簡單

新酒店，有泳池。有免費機場巴士接送來回terminal 1 & terminal 2, 確實非常方便。寧靜環境，我會再選這間酒店

服務：可以非常可以

還不錯，各方面都挺好，早餐有餃子，但是味道很一般。有24小時每20分鐘來回機場的班車，也很方便。挺在線了